Peoples Bank Fraud Analyst
About The Position
The Fraud Analyst completes daily fraud monitoring and investigations, maintains records related to fraud prevention and response, and evaluates the effectiveness of fraud monitoring processes and reporting. The role provides fraud support across the Bank by responding to suspicious-activity notifications and directing actions to limit losses. The analyst reports fraud risk and escalates fraud events daily to the Fraud Investigations Manager. This position is based at the Barkley Financial Center, Laurel Building, in Bellingham, Washington, with a hybrid schedule requiring three days per week in the office. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week. Travel to other Peoples Bank locations and off-site meetings or training may be required.
Requirements
- High school diploma, G.E.D., or equivalent.
- At least 2–3 years of retail banking or operations experience.
- Proficiency in Windows Office Suite, including Word, Excel, and Outlook.
- Strong analytical skills and ability to learn from experience and adjust processes accordingly.
- Ability to multitask and handle interruptions while remaining focused on priorities.
- Ability to work with minimal supervision.
- Excellent organizational, problem-solving, and decision-making skills.
- Strong interpersonal skills, professional etiquette, and a service mentality.
- Strong verbal and written business communication skills.
- Professional demeanor and high regard for confidentiality.
- Ability to travel to other Peoples Bank locations and off-site for meetings and/or training as required.
- Ability to model the Peoples Bank Mission, Vision, and Values.
Nice To Haves
- Bank fraud or other fraud investigative experience.
Responsibilities
- Monitor and act on daily transaction alerts to mitigate customer or Bank losses, comply with the Bank Secrecy Act, and support customers who are fraud victims.
- Complete daily Currency Transaction Reporting (CTR), OFAC, and Anti-Money Laundering (AML) processing.
- Respond to the department helpdesk in accordance with the established service level agreement.
- Support security device management, grant access requests, and answer branch questions as a resource.
- Research fraud-related subpoenas, primarily by producing surveillance pictures, and liaise with law enforcement on fraud cases.
- Respond promptly to reported fraud or suspicious account activity and direct branch or other staff on actions to limit losses.
- Work with customers, branches, and, when appropriate, Adult Protective Services in suspected elder financial abuse cases.
- Maintain fraud records according to established criteria, including fraud communications, BSA retention, and reporting of Verafin case files.
- Analyze current fraud processes against actual events and provide input to the department manager.
- Report fraud risk and escalate fraud events to the Fraud Investigations Manager daily.
Benefits
- Professional development and career advancement opportunities.
- Hybrid work-from-home options for most non-customer-facing positions.
- Profit sharing, incentives, and other bonus structures, based on position.
- 12 days of paid vacation.
- 2 paid wellness days.
- 2 days of paid community service time.
- Paid sick leave accrued based on hours worked.
- 11 paid holidays throughout the calendar year.
- Medical, dental, and vision insurance.
- Mental health resources.
- $200 annual reimbursement for wellness-related expenses.
- 8% 401(k) employer match.
- Life and disability plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
