Franchise Regional Director

Jack In The Box•San Diego, TX

4d•$140,000 - $200,000•Remote

About The Position

The Franchise Regional Director owns and influences regional franchise restaurant profitability and operational results, serving as the primary liaison between Jack in the Box and Franchise Operators (FOs). The role coaches, collaborates with, and consults FOs and their teams to build and sustain profitable restaurants that align with the company’s vision, strategies, and brand standards. It manages Operations Coaches who focus on restaurant-level operational improvement and repeat guest visits, ensuring alignment with brand strategy and execution of brand goals. This is a remote position with travel to franchise restaurants and other locations approximately 70%–80% of the time, as business needs require. The Director guides operational initiative implementation, monitors franchise compliance and performance, supports regional analysis and Operations Coach alignment, builds relationships across franchise and corporate teams, advises FOs on financial performance and business decisions, and helps ensure compliance with franchise agreements. Jack in the Box describes its culture as fun and innovative, with a “Work Happy” approach.

Requirements

Bachelor’s degree or equivalent; preferably in Business Administration, Finance, or a related field.
8–10 years of related business management experience in the restaurant industry.
3–5 years of experience in a multiunit franchise organization.
Proactive, with strong leadership, consulting, negotiation, persuasion, organization, and presentation skills.
Ability to anticipate and manage conflict effectively.
Highly organized and professional, with the ability to act as an effective and informative liaison between FOs and the Company.
Excellent oral and written English communication skills and strong interpersonal skills.
Exceptional business acumen.
Demonstrated personal confidence, presence, and operational credibility.
Ability to think strategically while balancing tactical intervention.
Ability to provide technical proficiency and expertise.
Proficient with personal computers and Microsoft Office 365, including Word and Excel.
Demonstrated integrity and ethical behavior.
Ability to speak and hear clearly in person and on the telephone.
Ability to travel by vehicle and air approximately 70%–80% of the time, as business needs require.
Ability to type on a computer keyboard and use related technology.

Nice To Haves

MBA preferred.

Responsibilities

Serve as a subject matter expert on operational excellence and brand initiatives; communicate and advise FOs on company vision, strategy, priorities, and initiatives.
Facilitate training, answer questions, support successful initiative implementation and execution, monitor coordination with other initiatives, anticipate concerns, develop communication plans, and confirm operational readiness.
Educate FOs about their obligations and the benefits of executing brand systems, processes, and standards to enhance guest experience and loyalty.
Oversee and ensure franchise compliance with brand standards through business reviews, analysis, and consultation on operational effectiveness, guest service, product quality and safety, cleanliness, maintenance, sales, and profitability.
Use reporting and tracking tools to analyze results and work with operators on actionable plans to improve performance and grow sales and profit.
Provide candid feedback to FOs, document discussions and commitments, identify next steps, and follow up.
Oversee regional Operations Coaches and ensure their day-to-day activities support brand strategy.
Support Operations Coaches’ regional analysis using company systems and tools; lead weekly meetings to align direction and communication.
Participate in region-related meetings that support alignment and performance of Operations Coaches and the Franchise Community.
Build trusted business relationships with FOs and maintain regular communication.
Serve as the main contact for functional departments on franchise support and communications, including planning and implementing initiatives, products, and systems.
Attend or facilitate franchise business meetings and advise franchisees on the value and return of investments in their businesses.
Apply financial acumen and maintain working knowledge of FO and restaurant business metrics and results.
Help FOs identify strengths, opportunities, performance gaps, root causes, and process or system issues; share knowledge and influence decisions that support engagement and brand expectations.
Ensure FOs uphold Franchise Agreement terms, report non-compliance to senior management and other disciplines, and seek timely resolution.
Evaluate and recommend franchise expansions and rewrites; stay current on legal aspects of franchise contracts and work with Legal to mitigate potential legal and financial risks.