Franchise Operations Consultant

Dine Brands Global

1d•Hybrid

About The Position

Responsible for growing and protecting the brand through developing people, improving guest experience and relationships and driving profitable sales through execution of the ‘Bee the Good Assessments. This role is also responsible to evaluate Applebee’s brand standards compliance and influence best practice operations execution via coaching and support at the unit level.

Requirements

Strong operational experience & proven performance in driving restaurant operational standards and compliance
Strong coaching and influencing skills and building relationships
Solid communication skills – oral and written
Expert at Applebee’s brand standards, operating systems and operational tools & resources
Solid organizing, calendar planning, flexibility, and prioritization skills to achieve job expectations balanced with requested franchise support

Responsibilities

Champion Brand purpose, strategy, and culture while advocating for guest and franchisee experience
Drive best in class brand standards execution and provide root cause analysis and coaching at the restaurant level
Partner with ASI regional team to ensure franchisee and team success by providing updates and trend information to FBC’s and RBD’s on recent visits
Consult and offer expertise to restaurant leadership and teams to address issues and concerns related to operations and other items while on site
Immediate action and resolution to critical issues with the appropriate escalation to FBC
Influence at the restaurant level around continuous operational improvement and support of brand initiatives
Execute campaign pre & post assessments when aligned with restaurant visits
Schedule built following Rules of Engagement
Travel expected (flights and auto) based upon geographic responsibilities to be assigned by Exec Business Director of Operations
Manage individual T&E budget