Franchise Business Consultant

Primrose School Franchising Company

4d•Remote

About The Position

At Primrose, the mission is to forge a path that leads to a brighter future for all children by providing a life-changing early learning experience. The company believes that who children become is as important as what they know, and similarly, who employees are is as important as what they know, fostering a community where everyone feels they belong. As a Franchise Business Consultant, the role involves advising and supporting Franchise Owners through a consultative approach to help them achieve and exceed strategic goals. This position serves as a trusted partner to school leadership, ensuring the delivery of premier early education, trusted care, and service excellence across the Primrose network.

Requirements

5+ years’ experience in multi-unit management
Experience with franchising and early childcare
Proven track record of driving performance and delivering measurable results
Proficiency in Microsoft Office Suite
Ability to navigate conflict and difficult conversations and influence without authority
Ability to tackle projects with a high degree of autonomy
Problem-solver who uses time effectively and efficiently

Nice To Haves

Bachelor’s degree in early childhood education, business or related field preferred
Firm understanding of State and National Accreditation and State Childcare Licensing rules and regulations preferred

Responsibilities

Build and nurture consultative relationships with Franchise Owners and school leaders, fostering trust, collaboration, and shared accountability for performance and results
Provide holistic support across enrollment and marketing, business management, education, and operations, leveraging data, best practices, and network insights to drive continuous improvement
Analyze school performance metrics and quality indicators, and partner with school leadership to develop and implement actionable plans for growth, improvement, and sustained performance
Facilitate strategic planning and goal-setting conversations with Franchise Owners, ensuring alignment with Primrose’s mission, premium brand standards, and business objectives
Coach and mentor Franchise Owners and school leaders on effective practices related to enrollment growth, financial management, curriculum implementation, and staff development
Conduct quality assurance and Service Excellence Assurance activities, documenting strengths and opportunities through action plans and following up to ensure consistent execution of Primrose brand standards
Serve as the first point of contact for operational challenges, brand non-compliance, reportable incidents, and school issues, guiding schools through resolution with empathy, professionalism, and care
Collaborate with regional team members, cross-functional partners, vendors, and regulatory agencies to deliver integrated support, ensure compliance, and share insights that strengthen the broader network
Ability to travel up to 80% of the time