Franchise Operations Consultant

Dine Brands Global

1d

About The Position

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar®, IHOP® and Fuzzy's Taco Shop® brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located at www.dinebrands.com. Job Location Type Field - Responsible for growing and protecting Dual Brands through developing people, improving guest experience and relationships and driving profitable sales. This role is responsible to evaluate Applebee’s & IHOP brand standards compliance and influence best practice operations execution via coaching and support at the restaurant level.

Requirements

• Strong operational experience & proven performance in driving restaurant operational standards and compliance
• Strong coaching and influencing skills and building relationships
• Solid communication skills – oral and written
• Expert at Applebee’s & IHOP brand standards, operating systems and operational tools & resources
• Solid organizing, calendar planning, flexibility, and prioritization skills to achieve job expectations balanced with requested franchise support

Responsibilities

• Champion Brand purpose, strategy, and culture while advocating for guest and franchisee experience
• Drive best in class brand standards execution and provide root cause analysis and coaching at the restaurant level
• Partner with the Dual Brands Ops team to ensure franchisee and team success by providing updates and trend information to Dual Brand leadership on recent visits
• Consult and offer expertise to restaurant leadership and teams to address issues and concerns related to brand standards and other items while on site
• Immediate action and resolution to critical issues with the appropriate escalation to FBC
• Influence at the restaurant level around continuous operational improvement and support of brand initiatives
• Execute campaign training and pre and post assessments
• Schedule built following Rules of Engagement
• Travel expected (flights and auto) based upon geographic responsibilities to be assigned by Director, Operations
• Manage individual T&E budget

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed