Franchise Operations Director

HUNTINGTON LEARNING CORPORATION•Oradell, NJ

6d•$100,000 - $100,000•Remote

About The Position

The Director of Franchise Operations oversees a team of Franchise Business Consultants with the main goal of driving franchise revenue and profitability for an educational company.

Requirements

4 Year Degree
5 to 10 years of Multi-unit experience
Excellent management and leadership
Effective ability to develop employees and give feedback
High energy level
Proficient in Microsoft Office, Excel and Sharepoint
Strong written and oral communication skills
Adept presentation, training and team building skills
Effective organizational and follow up skills
Detail oriented

Responsibilities

Set and achieve financial goals for the department with full P &L responsibility
Drive customer centric focus on continually improving student results
Deliver world class franchisee profitability through revenue gains and cost savings
Develop the overall departmental business plan including budgets and KPI goals on a monthly, quarterly and annual basis; provide updates to the management team on performance
Partner with the marketing department to analyze and improve customer lead generation
Champion corporate initiatives with the franchise community
Attend and participate, where appropriate, In local market franchise advertising cooperative meetings
Act as an interdepartmental liaison
Lead the Franchise Business Consultant (FBC) Team
Conduct field visits with FBC's and franchisees to improve profitability, KPis and service delivery
Set goals and develop quarterly, monthly and weekly actions plans with each FBC to meet them; provide on- going feedback to improve performance in meeting goals
Partner with FBCs and their franchisees to meet marketing objectives
Interview, hire and train all new FBC's
Develop skill set with FBC's through weekly team calls, quarterly team meetings and additional follow up
Cultivate our franchisee-franchisor partnership
Help every member of the system work toward a growth mindset culture
Lead the Annual Convention and periodic regionals and local area meetings
Manage the Franchisee Advisory Council
Track record of delivering top financial performance
Demonstrate excellence in leadership
Strong communication skills to lead team trainings and internal meetings, write company- write messages and speak publicly to large audiences
Analytical approach to problem solving