Director, Franchise Operations – Mountain Region

Wingstop

2d

About The Position

We’re not in the wing business. We’re in the flavor business. It’s been our
mission to Serve the World Flavor since we first opened in 1994, and we’re just
getting started. 1997 saw the opening of our first brand partner operated
Wingstop location, and by 2002 we had served the world one billion wings. It’s
flavor that defines us and has made Wingstop one of the fastest growing brands
in the restaurant industry.

Above all else – our success is largely due to our people and our core values,
or what we call The Wingstop Way of being entrepreneurial, service-minded, fun,
and authentic. We believe having a strong people foundation centered on these
collective values creates a crave-worthy culture and talented team, as well as
ensures our brand is poised for accelerated growth. We all win together.

We are seeking a Director of Franchise Operations for the Mountain region who
will influence and directly impact 500+ franchised domestic Wingstop restaurants
to drive results and achieve regional business objectives in support of overall
WRI goals.

In this role, you will have the opportunity to own a regional P&L. You will be
responsible for driving KPIs
including region-wide sales, same store sales, guest experience metrics, and
operational metrics including
speed of service. You will lead a team including operations, training, and
marketing resources to achieve regional objectives. You will also be responsible
for investing in the development of your team.

Requirements

• Minimum of 10 years operational restaurant experience.
• Leadership experience within corporate, field and/or franchised operations.
• Demonstrated experience in managing multi-unit brand partners in a growth-oriented organization.
• Proven track record of improving underperforming regions or units.
• Strong analytical skills with ability to act on insights quickly.
• Experience managing P&L across a multi-unit, franchise environment.
• Strong communication, negotiation, and coaching skills.
• Bachelor’s degree in Business or equivalent preferred.
• Must reside in Phoenix, Arizona or Denver, Colorado

Responsibilities

• Owning the P&L for your region, including achieving regional business objectives.
• Develop and own your strategy to achieve regional KPIs leveraging your team and resources at hand.
• Ensure clarity of regional KPIs across your team; lead your team in support of achieving KPIs.
• Provide timely coaching and feedback to your team and peers. Work to find ways to continue to develop your team and provide opportunities for them to learn, grow, and advance within Wingstop to positions of increasing responsibility in support of Wingstop’s focus area of investing in people
• Ensure the restaurants in your portfolio operate with excellence; apply training resources as needed to drive ops excellence.
• Ensure compliance to brand standards across your region, inclusive of adherence to franchise agreements.
• Activate regional marketing campaigns as needed working closely with field marketing.
• Provide insight into market trends leveraging analytics and boots on the ground insight.
• Work across regions to build, define, and implement best practices to provide brand consistency.
• Ability to influence brand partners at a strategic level as well as deploy tactics to move the needle on KPIs.
• Own the brand partner relationships in your region, including influencing brand partners to drive results.
• Support brand partner escalations and brand partner compliance in accordance with franchise agreements.
• Partner with other Regional Business Directors to drive best practices and maintain consistency between markets.
• Developing your team to foster their continued growth as individuals and within Wingstop. Champion Wingstop’s brand culture and values

Benefits

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave
• Discount on Wingstop gift cards

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees