Franchise Business Consultant - Dunkin'(Arkansas, Memphis TN, Mississippi or Louisiana Remote)

Inspire•Memphis, MS

2d•Remote

About The Position

The Franchise Business Consultant (FBC) supports a portfolio of Dunkin' franchisees within emerging and growth markets. This role combines the strategic business consulting responsibilities of a traditional FBC with a hands-on operational support approach. The consultant partners closely with franchisees to drive brand standards, operational excellence, profitability, guest experience, and sustainable network growth. Unlike a traditional consultant role, this position requires deeper restaurant-level engagement, frequent in-store assessments, and proactive coaching to support developing operators and markets that require increased operational guidance and growth acceleration.

Requirements

5+ years of multi-unit restaurant operations leadership experience.
Experience managing multiple locations at the district, area, regional, or franchise support level.
Strong understanding of restaurant financial performance, operations, food safety, and labor management.
Demonstrated ability to coach and influence franchisees and operators without direct authority.
Experience supporting new restaurant openings, remodels, or market expansion initiatives.
Bachelor's degree preferred; equivalent restaurant leadership experience considered.
Ability to travel 75-80%.

Nice To Haves

Operational expertise
franchise consulting
business acumen
analytical problem solving
relationship building
influencing skills
coaching and development
project management
adaptability
growth mindset

Responsibilities

Build strong consultative relationships with franchisees and serve as a trusted operational advisor.
Conduct in-depth restaurant operational reviews, identify opportunities, and create action plans to improve performance.
Drive compliance with Dunkin' brand standards, food safety, training, and operational execution.
Provide hands-on coaching and support to franchisees, operators, and managers to improve day-to-day operations.
Analyze sales, profitability, guest metrics, labor, and operational KPIs to guide business improvement decisions.
Lead Franchise Business Reviews and annual business planning processes.
Partner with franchisees to prepare for new unit openings, remodels, and market expansion initiatives.
Support emerging markets by increasing operational readiness, strengthening franchise capability, and improving growth momentum.
Evaluate competitive activity, market dynamics, and development opportunities to help franchisees maximize market share.
Collaborate with development, training, construction, and marketing teams to support franchisee success.
Monitor the execution of local and regional marketing initiatives and operational rollouts.
Conduct frequent restaurant visits and provide follow-up accountability on improvement plans.