Franchise Business Consultant

BIGGBY COFFEE Home Office • East Lansing, MI

1d • $65,962 - $109,900 • Hybrid

About The Position

The Franchise Business Consultant is responsible for cultivating and maintaining relationships with Franchise Owners to assure execution of our operating systems, philosophies, store sales performance, marketing plans, and profitability. This role is crucial in helping our Franchise Owners achieve and exceed their financial goals. The Franchise Business Consultant will work closely with Franchise Owners to analyze their financial performance, identify areas for improvement, and implement strategies to enhance profitability.

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, Hospitality Management or a related field
• Minimum of 5 years of experience in financial analysis, business consulting, or franchise operations, or financial coaching.
• Prior experience as a business owner or operator is strongly preferred, especially in retail, foodservice, or franchise-based industries.
• Demonstrated success improving financial performance and operational efficiency in franchise or retail environments.
• Experience supporting new business openings and mentoring operators through ramp-up phases.
• Experience working in or supporting a franchise system is strongly preferred.
• Strong understanding of P&L statements, cash flow management, and retail financial drivers.
• Proficiency in using tools like Excel, QuickBooks, or financial dashboard software.
• Familiarity with operational best practices in retail, hospitality, or foodservice industries.
• Understanding of brand standards, marketing fundamentals, and customer experience strategies.
• Knowledge of franchise legal and compliance frameworks is a plus.
• Proficient in MS Office Suite
• Exceptional interpersonal and relationship-building skills with the ability to influence without authority.
• Confident public speaker and facilitator, both in-person and virtually.
• Strong analytical thinking with the ability to synthesize data and develop actionable insights.
• Highly organized and capable of managing multiple priorities and deadlines independently.
• Capable of coaching adult learners and tailoring communication styles to fit different personality types.
• Comfortable in a remote-first environment with frequent travel.
• Problem-solving mindset with a high level of emotional intelligence and adaptability.
• Able to give and receive feedback constructively.
• Valid driver’s license and clean driving record required.

Nice To Haves

• BIGGBY® PERColator and MIT Certifications (may be completed post-hire).
• ServSafe Certification (may be completed post-hire).

Responsibilities

• Conduct quarterly business reviews with franchisees to discuss financial and operational performance and develop improvement strategies.
• Mentor franchisees prior to store opening by providing structured guidance and support during the pre-opening phase.
• Provide New Store Opening support including on-site coaching, assisting with opening week operations, and initial marketing execution.
• Assist in creating detailed business plans, guiding franchisees through forecasting, budgeting, market analysis, and competitive positioning.
• Help define short- and long-term goals aligned with both franchisee aspirations and brand growth targets.
• Provide ongoing operational support by conducting quarterly store evaluations, coaching on compliance resolution and offering actionable feedback and resources.
• Recommend improvements to operational processes that impact profitability, such as labor scheduling, inventory controls, and customer retention strategies.
• Identify opportunities for cost savings or revenue optimization at the store level.
• Analyze franchisee financial statements to identify trends, highlight operation inefficiencies, and flag potential risk areas.
• Use financial insights to develop tailored coaching and strategic recommendations.
• Review financial performance, improve profitability, and monitor KPIs by helping franchisees track metrics such as COGS, labor percentage, ticket averages, and net income.
• Benchmark against system norms and coach toward best-in-class performance
• Provide resources for creating and implementing store-level and local marketing strategies such as community engagement plans or digital campaign ideas.
• Collaborate with franchisees to tailor marketing efforts to their market and customer base.
• Keep franchisees on track with goals and system standards by establishing key performance indicators (KPIs) to measure and monitor franchisee performance.
• Facilitate communication between Home Office Teams and franchisees by acting as a liaison across departments (e.g., marketing, operations, training, supply chain).
• Elevate franchisee concerns, share system updates, and reinforce a unified brand culture.
• Offer structured feedback and field insights to continuously refine training programs, operational manuals, SOPs, and franchise support systems.
• Help ensure tools are scalable, user-friendly, and aligned with evolving franchisee needs.
• Contribute feedback on potential territories, multi-unit growth opportunities, and franchisee profile development.
• Provide market-level insights that support responsible and sustainable system growth.

Benefits

• 10 days of vacation days as a new hire. Vacation days will then increase with your tenure.
• 9 Sick Days
• 5 Floating Holidays
• 3 Volunteer Days per calendar year.
• 13 Company-Paid holidays per year.
• A paid sabbatical after every 5 years of employment.
• Family Care Plan (maternity/paternity)
• Bereavement days
• ST/LT disability
• 401K w/ employer match (up to 4%)
• Tuition Reimbursement
• $100,000 company-paid life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Remote office set-up bonus
• Fixed monthly allotment
• Flexible scheduling
• Discounted pet insurance
• Discounted BIGGBY® merchandise
• Discounted college tuition through select universities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level