Franchise Business Consultant

EssilorLuxottica Group•New York, NY

3d•$122,108 - $195,865•Onsite

About The Position

This role partners with Franchise Owners and Eyecare Centers to deliver the Brand Promise through operational excellence, compliance, and a strong patient experience. It ensures adherence to brand standards, inventory requirements, and CARE selling model execution. The position supports franchise owners in achieving sales and profitability goals through operational execution, people development, and compliance with the Franchise Agreement and Franchise Disclosure Document (FDD).

Requirements

Bachelor’s degree or equivalent experience (8+ years multi-unit management)
Strong influencing, coaching, and development skills
High ownership, accountability, and follow-through
Solid understanding of P&L and financial drivers
Knowledge of retail operations and business impact

Nice To Haves

MBA
Franchise operations experience

Responsibilities

Maintain expertise in franchise documentation, including Franchise Agreement, FDD, and compliance requirements.
Serve as primary contact for assigned Eyecare Centers and corporate partners.
Act as brand ambassador and advisor to drive sales, profitability, and consistency.
Observe store operations and provide feedback to drive continuous improvement.
Ensure compliance with brand standards, inventory requirements, CARE model, and agreements.
Resolve escalated operational or compliance issues per FDD and License Agreement.
Conduct annual business reviews using KPIs, benchmarking, P&L analysis, and financial reporting.
Develop and execute business plans using company tools to drive ROI and growth.
Provide regular performance updates with actionable insights.
Drive participation in marketing initiatives, product launches, and operational programs.
Collaborate with Optical Support and Eyecon Frame Account Reps to execute in-store and supply chain initiatives.
Maintain accurate documentation of franchise interactions in CAMS.
Lead quarterly regional meetings to review results and priorities.
Oversee new store openings, including onboarding, POS training, marketing, and inventory setup.
Support store transitions (remodels, relocations, closures, conversions).
Serve as subject matter expert on Vision X POS systems and deliver training.
Apply coaching feedback to improve effectiveness and results.
Monitor industry trends to identify risks and opportunities.
Participate in required training, meetings, and calls.