Frame Manager

Michaels • Vernon Hills, IL

6d • Onsite

About The Position

The Frame Manager leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions. The role drives custom framing sales, helps customers choose framing solutions for their art, and partners with the Store Manager to plan workloads and deliver high-quality solutions on time. The Frame Manager also supports store operations, team development, inventory management, safety, and customer service, and may serve as Manager on Duty.

This position is based in a public retail store. The store’s public areas are climate controlled, while some stock rooms may not be. Work may occasionally take place outdoors when retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The role may be eligible for overtime compensation under applicable state and local laws. Total base pay range: $16.00–$22.20.

Requirements

• Basic computer skills.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements, and executing company policies and standards.
• Hold the team accountable for store conditions and results.
• Develop and coach the team’s selling behaviors.
• Lead the delivery of high-quality custom framing solutions on time by planning workload with the Store Manager.
• Achieve personal key performance indicators (KPIs) and manage the framing team to achieve its role KPIs.
• Review sales and production workload and build plans, including sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in team performance management activities.
• Use leadership competencies for continued self-development.
• Partner daily with Managers on Duty regarding expectations for framing and other framers.
• Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Participate in truck unloading and stocking processes, ensuring standards are followed and completed within budget.
• Follow Standard Operating Procedures and company programs and ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed