Frame Manager

Michaels Stores • Vernon Hills, IL

1d • $16 - $22 • Onsite

About The Position

The Frame Manager leads and coaches a team of framers focused on building customer relationships, creating custom framing solutions, and driving framing sales. The role helps customers create memorable framing solutions for their art and supports the Store Manager in day-to-day store operations, team development, sales, production planning, inventory, safety, and compliance.

The Frame Manager plans workload with the Store Manager to deliver high-quality custom framing solutions on time, tracks individual and team KPIs, and serves as Manager on Duty. The role also supports hiring, onboarding, training, performance management, truck unloading and stocking, customer service, and omnichannel processes. The position is based in a public retail store and frame shop; hours include nights, weekends, and early mornings.

Requirements

• Basic computer skills.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.

Nice To Haves

• Previous custom framing experience is preferred.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading adherence to Standard Operating Procedures and Company programs, ensuring compliance with applicable laws and requirements, execution of Company policies and standards, and accountability for store conditions and results.
• Develop and coach the team’s selling behaviors.
• Plan workload with the Store Manager to deliver high-quality custom framing solutions to customers on time.
• Achieve personal KPIs and manage the framing team to achieve their role KPIs.
• Review sales and production workload and build plans and sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in performance management activities.
• Partner daily with Managers on Duty regarding framing expectations and other framers.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a role model.
• Participate in truck unloading and stocking processes, ensuring standards are followed and completed within budget.
• Follow Standard Operating Procedures and Company programs and ensure a safe environment.
• Acknowledge customers, help locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts.
• Access to partner discount programs.
• Overtime compensation may be available in accordance with state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed