Frame Shop Manager

Michaels Stores • Northborough, MA

2d • $16 - $22 • Onsite

About The Position

The Frame Shop Manager leads and coaches a team of framers, builds customer relationships, and drives custom framing sales. The role helps customers create memorable framing solutions for their art and delivers high-quality custom framing on time. The manager partners with the Store Manager and other Managers on Duty to plan workload, meet performance goals, and uphold store standards. The position also supports store operations, team development, inventory, safety, and customer service.

Requirements

• Basic computer skills.
• Ability to perform regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in managing adherence to Standard Operating Procedures and company programs, complying with applicable laws and requirements, executing company policies and standards, and holding the team accountable for store conditions and results.
• Develop and coach the team’s selling behaviors.
• Plan workload with the Store Manager and lead the timely delivery of high-quality custom framing solutions.
• Achieve personal KPIs and manage the framing team to achieve its role KPIs.
• Review sales and production workload and develop plans and sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in team performance management activities.
• Use leadership competencies for continued self-development.
• Partner daily with Managers on Duty on framing expectations and other framers’ work.
• Interact with others respectfully, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Participate in truck unloading and stocking, ensuring truck standards are followed and completed within budget.
• Follow Standard Operating Procedures and company programs and ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed