Fragrance Associate - Full Time - Pineville

Belk•Pineville, NC

About The Position

The Fragrance Associate drives sales and delivers a positive customer experience by building client relationships, demonstrating products, and providing customized recommendations across multiple fragrance brands. The role calls for enthusiasm for fragrance and beauty, a competitive drive, and confidence working in a fast-paced environment. This is an hourly position. The associate helps create memorable store experiences, build customer loyalty, execute promotions and outreach, and provide a seamless omnichannel experience. They maintain product presentation and hygiene standards, develop product knowledge, contribute to a positive store culture, and support store fulfillment, operations, and asset protection initiatives.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with teammates, vendors, customers, and the community.
Deliver excellent customer service, use clienteling tools, and offer tailored product advice and recommendations.
Execute promotions, special events, and customer outreach to maximize performance and drive sales.
Use selling tools and digital devices to provide an omnichannel experience and communicate inventory, assortment, and product details.
Build product knowledge, suggestive selling behaviors, and expertise in industry tips and fragrance trends using training tools, resources, and feedback.
Encourage repeat client interactions as a knowledgeable and trusted resource.
Merchandise and replenish products promptly; maintain visual merchandising, signing, and beauty hygiene standards according to vendor and company directives.
Build connections with teammates, share knowledge, and celebrate individual and team achievements.
Adapt to changing circumstances and assist with other assigned selling and store operations tasks.
Support store fulfillment and asset protection by accurately and efficiently executing omnichannel and operations processes, maintaining product protection standards, and following safety guidelines.