Fragrance Advisor - Full Time

Belk•Hickory, NC

About The Position

The Fragrance Advisor is an hourly, full-time position that drives sales and delivers positive customer experiences across multiple fragrance brands. The role builds client relationships, performs product demonstrations, and provides customized recommendations. It calls for enthusiasm for the fragrance and beauty industry, competitive drive, and confidence in a fast-paced environment. The advisor supports store objectives through excellent service, clienteling, promotions, product knowledge, merchandising, and omnichannel selling. The role also contributes to store culture and assists with fulfillment, asset protection, and other store operations as assigned.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability for a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Achieve store objectives and personal and store key metrics through ownership, accountability, and initiative.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Deliver excellent service, use clienteling tools, and provide tailored product advice and recommendations to build customer loyalty.
Execute promotions, special events, and customer outreach to maximize performance and drive sales.
Use selling tools and digital devices to provide a seamless omnichannel experience, including communicating inventory, assortment, and product details.
Use training tools and feedback to build product knowledge, suggestive-selling behaviors, and expertise in industry tips and fragrance trends; encourage repeat client interactions.
Merchandise and replenish products promptly, and maintain visual merchandising, signing, and beauty hygiene standards in line with vendor and company directives.
Contribute to a positive store culture by building teammate connections, sharing knowledge, and celebrating individual and team achievements.
Adapt to changing circumstances and support selling and store operations by completing other assigned tasks.
Support store fulfillment and asset protection initiatives by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and following safety guidelines.