F P & A Analyst

CRS Temporary Housing•Phoenix, AZ

2d•Hybrid

About The Position

CRS is seeking a detail-oriented, analytical, and commercially minded Financial Planning & Analysis (FP&A) Analyst to support financial planning, budgeting, forecasting, and business performance analysis within the temporary housing and insurance claims industry. The analyst will partner with Finance, Operations, Claims, Account Management, and Vendor Relations to provide actionable financial insights that support strategic decisions, operational efficiency, and profitable growth. The role involves turning complex financial and operational data into meaningful insights, identifying trends and risks, and recommending opportunities to improve financial performance while maintaining high service standards for policyholders and insurance partners. The position is based at CRS’s Corporate Headquarters in Phoenix, Arizona. The regular schedule is Monday through Friday during active business hours. Hybrid work is based on experience, with one to two days per week in the office. Training is in-office and based on experience. Computer and phone equipment will be provided; employees must have reliable high-speed internet and a suitable home workspace. Compensation is a $75,000 salary plus an annual bonus based on company performance. New hires must complete a pre-employment background check and drug screening. CRS helps insured families recover from unexpected home damage by providing temporary housing and relocation support, coordinating services ranging from emergency hotel stays to longer-term housing, furniture, and necessities. The company also supports the repair and restoration process through a national network of general contractors. Founded in 1989, CRS emphasizes reliable, compassionate customer care and an inclusive workplace grounded in kindness, empathy, and respect.

Requirements

Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or a related field.
At least 1–2 years of experience in FP&A, financial analysis, corporate finance, accounting, or a related analytical role.
Strong Microsoft Excel proficiency, including financial modeling, pivot tables, lookup functions, and data analysis.
Experience with budgeting, forecasting, variance analysis, and management reporting.
Strong analytical and problem-solving skills, including the ability to interpret financial and operational data.
High attention to detail and commitment to accuracy, data integrity, and meeting reporting deadlines.
Excellent written and verbal communication skills, including the ability to present financial findings to cross-functional stakeholders.
Ability to manage multiple priorities and work effectively in a dynamic, deadline-driven environment.
Reliable high-speed internet service and a suitable workspace at home for hybrid work.
Completion of a pre-employment background check and drug screening.

Nice To Haves

Experience in temporary housing, insurance claims, property and casualty insurance, additional living expense claims, relocation services, hospitality, property management, or a related industry.
Above-average Microsoft Excel experience, including pivot tables, VLOOKUP/XLOOKUP, and formulas; familiarity with financial modeling.
Familiarity with insurance carrier programs, claims-related housing expenses, vendor billing, and housing placement operations.
Experience analyzing unit economics, customer or account profitability, service delivery costs, and vendor performance.
Proficiency with financial reporting and business intelligence tools such as Power BI, Tableau, or similar platforms.
Experience with ERP systems, financial planning software, and data visualization tools.
Knowledge of SQL or other data analysis tools.
Familiarity with financial controls, accrual accounting, and month-end close processes.

Responsibilities

Assist in developing, preparing, and maintaining annual budgets, financial plans, and rolling forecasts.
Analyze actual results against budgets, forecasts, and prior periods; identify variances, trends, and underlying business drivers.
Build financial models evaluating revenue, operating expenses, gross margin, contribution margin, and profitability across business units, carrier programs, and customer accounts.
Support scenario planning and sensitivity analyses involving housing demand, claim volume, average length of stay, rental rates, and other business assumptions.
Prepare monthly financial reporting packages and management presentations that communicate performance, risks, and opportunities.
Analyze financial performance related to temporary housing placements arising from covered property losses and insurance claims.
Monitor placement-related cost drivers, including housing rates, length of stay, extensions, utilities, property management fees, furnishings, and other expenses.
Evaluate revenue and cost trends associated with additional living expense claims and other temporary housing arrangements.
Assess placement- and portfolio-level profitability and identify opportunities to improve cost efficiency and financial outcomes.
Analyze claim duration, placement volume, occupancy, housing utilization, and average cost per placement to identify operational and financial trends.
Partner with Claims and Operations to understand the financial impact of claim complexity, placement delays, housing availability, and extended stays.
Analyze insurance carrier agreements, service fees, reimbursement structures, and contractual pricing arrangements.
Develop and maintain dashboards and reporting tools for financial and operational performance.
Track KPIs including revenue growth, gross margin, placement costs, average cost per day, length of stay, extensions, utilization, occupancy, carrier and client profitability, vendor costs, savings, forecast accuracy, and operating expense performance.
Investigate material variances, identify performance trends, and communicate findings to stakeholders.
Work with Operations leaders to evaluate productivity and process efficiency and identify cost reductions that do not compromise policyholder experience.
Prepare recurring financial reports, management summaries, and ad hoc analyses for leadership.
Consolidate and analyze financial and operational data from accounting systems, claims platforms, housing management systems, and other applications.
Improve reporting accuracy, consistency, and timeliness through standardized processes and automation.
Develop financial models and analytical tools for business planning, resource allocation, pricing decisions, and strategic initiatives.
Present complex financial information clearly and actionably to financial and non-financial audiences.
Work with Accounting on monthly close analysis, expense accruals, reconciliations, and reporting accuracy.
Partner with Operations, Claims, Account Management, and Vendor Relations to assess performance and develop data-driven recommendations.
Support analysis of new carrier relationships, client programs, vendor contracts, and potential business expansions.
Evaluate financial implications of changes in housing demand, vendor pricing, client requirements, and service delivery models.
Assist with special projects, process improvements, and strategic financial initiatives as assigned by Finance leadership.