Founding Operations

Arceus•San Francisco, CA

4d•$75,000 - $90,000•Onsite

About The Position

Arceus is building the AI-native law firm for the next generation of category-defining companies. We help fast-moving companies move contracts through legal at record speed, with transparency, predictable pricing, and exceptional quality. We are hiring a Founding Operations to build and run the systems that let us scale — supporting our operations team, legal team, customers, and everything that keeps the company moving. This is an in-person role based in San Francisco.

Requirements

2-5 years of work experience in management consulting, investment banking, or a similar analytical, high-performance environment; startup, high-growth background also a strong plus
You are relentless, and will work 12+ hours per day, 6 days a week (yes, including weekends)
You thrive in an environment with an exceptionally high bar, where everyone is expected to go above and beyond
You own outcomes from start to finish and have a track record of never dropping the ball
You are exceptionally organized and disciplined, and you default to documenting and systematizing
You move at an incredible pace and have insane urgency to deliver results
You respond to setbacks with resilience, resourcefulness, and a determination to find a way

Nice To Haves

You think like an entrepreneur and operate like an owner
You are exceptionally organized and detail-oriented — nothing falls through the cracks
You think in systems and automations: you spot what is manual, ad hoc, or fragile and fix it permanently
You write things down, and your documentation is clear enough that anyone can run the process
You execute fast and get things across the finish line without being told how
You take complete ownership of outcomes and find a way to deliver
You bring urgency and intensity to your work every day
You hold yourself to an exceptionally high standard and expect to keep raising it

Responsibilities

Drive cross-functional process — handoffs, scheduling, service-level tracking, reporting, and coordination between Legal, CS, and GTM
Support the customer operating experience — satisfaction tracking, follow-up, and process improvements across the entire customer journey
Enable legal delivery — act as the supporting function to our legal team, driving cross-functional process optimizations that let lawyers spend their time on legal work
Find and remove friction — identify where operations and customers are getting stuck, and drive the product and process changes that fix it
General operations — billing, vendors, scheduling, office, and whatever else keeps the company running
Jump on whatever needs doing to keep the company moving fast