Founding Account Manager

Ajax•New York City, NY

4d•$130,000 - $180,000•Onsite

About The Position

Ajax uses AI to automate timekeeping for law firms. Over 200 firms are paying customers, and our net dollar retention is 140%. This role is critical because our customers are our best growth channel, and no one at Ajax currently owns it. Almost 50% of our new firms come from referrals and word of mouth. You'll make that an intentional motion. There's a lot of expansion potential within our existing firms, as often one practice area will use and love Ajax, but another won't have heard of us. You'll help us win over the entire firm. You'll be the first person whose whole job is to nurture our existing customers, build tooling to proactively monitor their happiness, and keep them coming back to Ajax every day. If you do a great job, you'll be responsible for millions of dollars of retention, expansion, and upsells. You'll report directly to Jack, the co-Founder (GTM) and co-CEO. Location Mon-Fri in NYC HQ (we work best shoulder-to-shoulder). If it sounds fun to you, we'll also happily pay for you to travel and see customers in person.

Requirements

You'd rather write the playbook than inherit one. This is a founding role; you'll be inheriting a lot of happy customers, but will have to build much of the process yourself.
Managing partners will take you seriously. Our customers are lawyers; they're skeptical and sometimes argumentative. You'll need to communicate with poise, clarity, and kindness.
You can build your own tools. If you need a dashboard or automation, you're not afraid to create it. You'll have access to Claude Code / Codex, n8n, Zapier, and whatever else you need.
You're comfortable closing. You'll be running retention, which means you'll be negotiating.
You can keep a lot of plates spinning. 200+ firms means deciding where to spend your own time and energy, then not dropping any balls.

Responsibilities

Run regular check-ins. QBRs with bigger firms, lighter-touch for the rest. You'll create the cadence, run the calls, and PM any product improvements that emerge from them.
Grow the accounts. You'll drive seat expansion, term extensions, upsell, and renewals.
Roll out new products. We ship new features constantly, and need a way to make sure our thousands of user hear about and adopt them. You'll own that adoption lifecycle.
Build monitoring. You'll own creating tools that alert us to problems before they happen, notify you of opportunities, and speed the entire team up.
Decide what we should build. You'll hear the same request from five firms before anyone else does, which means you're one of the key voices in the room when we decide what belongs on the roadmap.