Foundational Offers Sr. Product Manager, Regulated Markets

Microsoft•Austin, TX

6d•$130,900 - $303,600

About The Position

The Foundational Offers Product Manager, Regulated Markets, will translate evolving regulatory, sovereignty, and customer requirements into scalable service offers and differentiated customer experiences. The role owns end-to-end offer strategy and design across Microsoft solution areas and partners with Finance, Sales, Delivery, Operations, Go-to-Market, Deal Desk, and Customer Success to develop, launch, scale, and manage offerings globally. The role is part of the Unified Foundational Offers team within Microsoft’s Service Portfolio and Delivery organization. The team creates and brings to market commercial offerings that provide expert guidance and problem resolution, helping customers realize value from Microsoft technologies. The position supports Microsoft’s expanding sovereign cloud portfolio for regulated markets, including public, hybrid, private, disconnected, and government cloud environments.

Requirements

Bachelor’s degree in Business, Operations, Finance, or a related field and 10+ years of experience in product management, program management, process management, or process improvement, or equivalent experience.
Understanding of government and regulated-customer requirements, including data residency, operational sovereignty, security, compliance, local personnel and access requirements, and disconnected or customer-controlled environments.
Track record of end-to-end product or offer management from ideation through launch and scale, with measurable business impact.
Experience working with Customer Support or Professional Services organizations, including their operating models and customer engagement strategies.
Experience bringing commercial offerings to market, including pricing, packaging, SKU or offer architecture, and incentive design.
Experience partnering with engineering or data science teams to embed AI/ML capabilities into products or services.
Strategic analysis and creative problem-solving skills, including the ability to manage ambiguity and deliver actionable solutions.
Cross-functional collaboration skills and ability to influence and align stakeholders at all levels.
Experience presenting product strategy, roadmaps, and business outcomes to senior executives.
Deep understanding of Microsoft solution areas: Infrastructure; Digital & App Innovation; Data & AI; Business Applications; Modern Work; and Security.

Nice To Haves

Master’s degree in Business, Operations, Finance, or a related field.
Familiarity with Microsoft Unified Support and competing offerings from AWS, Google Cloud, Salesforce, and others.

Responsibilities

Define the vision and business goals for regulated-market offers, emphasizing customer success, resilience, security, and AI-driven innovation.
Develop and prioritize a multi-year regulated-market support roadmap, balancing customer demand, market opportunity, delivery feasibility, investment needs, and business impact.
Simplify the portfolio by clarifying offer differentiation and transitioning legacy offerings to scalable, standardized commercial models.
Define supported customer scenarios, environments, personnel requirements, and delivery boundaries.
Partner with CELA, security, privacy, and Delivery to ensure commercial commitments are backed by operational controls and validated capabilities.
Establish processes to evaluate new requirements and prevent unsupported customer commitments.
Translate customer feedback, field insights, regulatory developments, and competitive intelligence into prioritized requirements for government and regulated commercial customers.
Collaborate with engineering and data science teams to incorporate AI capabilities into product design and delivery.
Partner with engineering, Delivery, and operations teams to develop scalable support models, consistent delivery frameworks, and global capacity plans, including for Government Cloud.
Translate offer requirements into business requirements, entitlements, onboarding, case routing, access controls, personnel verification, tooling, and capacity plans.
Validate end-to-end customer scenarios through product design and user acceptance testing, and ensure readiness across supported commercial and government environments.
Develop and maintain market sizing, adoption forecasts, pricing, and investment cases with Finance and Delivery.
Evaluate cost-to-serve, capacity requirements, and profitability; use customer adoption and delivery experience to refine assumptions and prioritize investments.
Own the operational strategy for new and existing offerings, including customer transitions, renewals, SKU architecture, packaging, pricing, and incentives.
Partner with Sales, Product Marketing, and Customer Success to define target segments, customer value propositions, and routes to market.
Drive role-based field readiness, early-adopter customer engagement, and repeatable sales motions, with clear activation milestones and adoption outcomes.
Establish and manage core business processes, including taxonomy, business rules, and performance reporting.
Ensure adherence to the full product lifecycle, with clear go/no-go checkpoints.