Foundational Offers Sr. Product Manager, Regulated Markets

Microsoft•Seattle, WA

6d•$130,900 - $277,200

About The Position

The Foundational Offers Sr. Product Manager, Regulated Markets will translate evolving regulatory, sovereignty, and customer requirements into scalable service offers and differentiated customer experiences. The role owns end-to-end offer strategy and design across Microsoft solution areas, partnering with Finance, Sales, Delivery, Operations, GTM, Deal Desk, and Customer Success to develop, launch, scale, and manage offerings globally. The role defines the vision, business goals, and multi-year roadmap for regulated-market offers, emphasizing customer success, resilience, security, and AI-driven innovation. It establishes supported customer scenarios and delivery boundaries, and works with legal, security, privacy, and delivery partners to ensure commercial commitments align with operational controls and validated capabilities. Customer feedback, field insights, regulatory developments, and competitive intelligence inform prioritized requirements. The Product Manager also collaborates with engineering and data science teams to incorporate AI capabilities, translates offer requirements into scalable support and operational models, and validates customer scenarios through product design and user acceptance testing. Responsibilities include developing market-sizing, adoption, pricing, and investment analyses; managing offer operations, transitions, renewals, packaging, and pricing; enabling field readiness and customer adoption; and establishing business processes, lifecycle checkpoints, and performance reporting.

Requirements

Bachelor’s degree in Business, Operations, Finance, or a related field and 10+ years of experience in product management, program management, process management, or process improvement, or equivalent experience.
Understand requirements for government and regulated customers, including data residency, operational sovereignty, security, compliance, local personnel and access requirements, and disconnected or customer-controlled environments.
Proven end-to-end product or offer management experience, from ideation through launch and scale, with measurable business impact.
Experience working with Customer Support or Professional Services organizations, including operational models and customer engagement strategies.
Experience bringing commercial offerings to market, including pricing, packaging, SKU or offer architecture, and incentive design.
Experience partnering with engineering or data science teams to embed AI/ML capabilities into products or services.
Strategic analysis and creative problem-solving skills, including ability to manage ambiguity and deliver actionable solutions.
Cross-functional collaboration skills and ability to influence and align stakeholders at all levels.
Experience presenting product strategy, roadmaps, and business outcomes to senior executives.
Deep understanding of Microsoft solution areas: Infrastructure; Digital & App Innovation; Data & AI; Business Applications; Modern Work; and Security.

Nice To Haves

Master’s degree in Business, Operations, Finance, or a related field.
Familiarity with Microsoft Unified Support and competing offerings from AWS, Google Cloud, Salesforce, and others.

Responsibilities

Define the vision, business goals, and product strategy for offers serving regulated markets, emphasizing customer success, resilience, security, and AI-driven innovation.
Define and prioritize a multi-year regulated-market support roadmap, balancing customer demand, market opportunity, delivery feasibility, investment requirements, and business impact.
Simplify the offer portfolio by clarifying differentiation and planning transitions from legacy offerings to scalable, standardized commercial models.
Define supported customer scenarios, environments, personnel requirements, and delivery boundaries.
Partner with CELA, security, privacy, and Delivery to ensure commercial commitments are supported by operational controls and validated capabilities.
Establish processes for evaluating new requirements and preventing unsupported customer commitments.
Translate customer feedback, field insights, regulatory developments, and competitive intelligence into prioritized requirements for government and regulated commercial customers.
Collaborate with engineering and data science teams to embed AI capabilities in product design and delivery.
Partner with engineering, Delivery, and operations teams to establish scalable support models, consistent delivery frameworks, and global capacity planning, including for Government Cloud.
Translate offer requirements into business requirements, entitlements, onboarding, case routing, access controls, personnel verification, tooling, and capacity plans.
Validate end-to-end customer scenarios through product design and user acceptance testing, and ensure readiness across supported commercial and government environments.
Develop and maintain market sizing, adoption forecasts, pricing, and investment cases with Finance and Delivery.
Evaluate cost to serve, capacity requirements, and profitability; use customer adoption and delivery experience to refine assumptions and prioritize investments.
Own operational strategy for new and existing offerings, including customer transitions, renewals, SKU architecture, packaging, pricing, and incentives.
Partner with Sales, Product Marketing, and Customer Success to define target segments, customer value propositions, and routes to market.
Drive role-based field readiness, early-adopter customer engagement, and repeatable sales motions, with clear activation milestones and adoption outcomes.
Establish and manage core business processes, including taxonomy, business rules, and performance reporting.
Ensure adherence to the full product lifecycle, with clear go/no-go checkpoints.