Foster Care Case Manager

BrightSpring Health Services•Florence, KY

About The Position

StepStone Family & Youth Services provides trauma-informed, youth-centered services to children and families involved in foster care. The Foster Care Case Manager supports children, youth, and foster families through individualized case management, advocacy, and service coordination intended to promote safety, stability, permanency, and well-being. The role involves developing and monitoring case plans, coordinating services and community resources, conducting home visits, maintaining documentation, and supporting placement stability. The position works collaboratively with foster parents, biological families, schools, referral agencies, community providers, and multidisciplinary treatment teams to provide individualized support that addresses each youth’s needs and promotes healing and growth. The listed responsibilities also include responding to referral inquiries, assessing client needs and the company’s ability to serve them, completing prescreening and pre-admission work, supervising field staff involved in prescreening, coordinating with payers about benefits and authorizations, presenting services and negotiating reimbursement, and communicating case acceptance to referral sources. The role maintains knowledge of company and community services, cultivates referral and payer relationships, tracks satisfaction and referral outcomes, supports operational compliance, participates in growth planning and special projects, and performs other assigned duties. StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides residential and family services, foster family connections, training, respite care, support services, and transition-to-independent-living guidance for young adults leaving foster care.

Requirements

Bachelor’s degree in a human services or nursing field.
Valid driver’s license.
Two years of experience in case management or a related discipline.
Ability to communicate verbally and in writing.

Responsibilities

Respond to calls from referral sources and potential clients, gather information about client needs, and consult with the Director of Clinical Management about the company’s ability to meet those needs.
Complete viable referrals by arranging and conducting prescreening assessments, preparing prescreening reports and case proposals, and completing related pre-admission paperwork.
Coordinate payment authorization and the availability of an appropriate treatment team.
Oversee, direct, and supervise field staff assigned to assist with the prescreening process.
Review national, state, and company account information, including contract terms and prior payer agreements, as appropriate.
Consult with third-party representatives about benefit coverage, client financial responsibility, service authorization, and reimbursement procedures.
Present company services, explain reimbursement options, and negotiate reimbursement levels with third-party payers.
Notify referral sources of case acceptance and provide information about the clinical team responsible for the case.
Maintain knowledge of company services and resources and services available in the community.
Help identify alternative community service sources when company services are not appropriate or available.
Maintain relationships with referral sources and payer case managers, and seek referrals as appropriate.
Record call outcomes, keep the SAR informed, monitor referral-source satisfaction, track conversion ratios, and provide summary reports to management as requested.
Develop and maintain operational processes with up-line management to support compliance with company policies, requirements, and regulatory mandates.
Adhere to and participate in the company’s HIPAA privacy and Business Ethics and Compliance programs.
Participate in quarterly growth-planning meetings and activities, including discussions of staffing and recruitment needs.
Participate in special projects and perform other duties as assigned.
Develop and monitor individualized case plans, coordinate services and community resources, conduct regular home visits, maintain timely documentation, and support placement stability.
Collaborate with foster parents, biological families, schools, referral agencies, community providers, and multidisciplinary treatment teams to support youth and families.