Foster Care Case Manager

StepStone Family & Youth Services•FLORENCE, KY

10d

About The Position

StepStone Family & Youth Services provides trauma-informed, youth-centered services to children and families involved in foster care. The Foster Care Case Manager supports children, youth, and foster families through individualized case management, advocacy, and service coordination intended to promote safety, stability, permanency, and well-being. The role involves developing and monitoring individualized case plans, coordinating services and community resources, conducting regular home visits, maintaining accurate and timely documentation, and supporting placement stability. The Case Manager collaborates with foster parents, biological families, schools, referral agencies, community providers, and multidisciplinary treatment teams to provide comprehensive, individualized support that addresses each youth’s needs and promotes healing and growth. The ideal candidate is compassionate, organized, adaptable, and solutions-focused, with a commitment to trauma-informed, strengths-based, and family-centered practices. The position also includes referral screening and pre-admission coordination, payer and referral-source communication, relationship management, reporting, compliance activities, and participation in growth planning and special projects.

Requirements

Bachelor’s degree in a human services field or nursing field.
Valid driver’s license.
Two years of experience in case management or a related discipline.
Ability to communicate verbally and in writing.

Responsibilities

Respond to incoming calls from referral sources and potential clients, identify client needs, and consult with the Director of Clinical Management about the Company’s ability to meet those needs.
Complete viable referrals by arranging and conducting pre-screening assessments, completing pre-screening reports, and preparing case proposals and related pre-admission paperwork, including payment authorization and coordination of an appropriate treatment team.
Oversee, direct, and supervise field staff assigned to assist with the pre-screening process.
Access national, state, and company account information, including account names and terms of contracts or prior payer agreements, as appropriate.
Consult with third-party representatives about benefit coverage, client financial responsibility, service authorization, and reimbursement procedures; present services, explain potential reimbursement options, and negotiate reimbursement levels.
Notify referral sources of case acceptance and provide information about the clinical team responsible for the client’s case.
Maintain working knowledge of Company services and resources and services available in the community; help identify alternative community service sources when Company services are not appropriate or available.
Maintain relationships with referral sources and payer case managers, seek referrals as appropriate, record call outcomes, and keep the SAR informed.
Monitor and track referral-source satisfaction and conversion ratios, and provide summary reports to management at requested intervals.
Implement and maintain operational processes with up-line management to ensure compliance with Company policies, requirements, and regulatory mandates.
Participate in the Company’s mandatory HIPAA privacy practices and Business Ethics and Compliance programs.
Participate in quarterly growth planning meetings and activities, including discussions of staffing and recruitment needs.
Participate in special projects and perform other duties as assigned.
Develop and monitor individualized case plans, coordinate services and community resources, conduct regular home visits, maintain timely documentation, and support placement stability.
Collaborate with foster parents, biological families, schools, referral agencies, community providers, and multidisciplinary treatment teams to support youth’s individualized needs and well-being.