Foster Care Case Manager

StepStone Family & Youth Services•PRINCETON, WV

About The Position

StepStone Family & Youth Services provides trauma-informed, youth-centered services to children and families involved in foster care. The Foster Care Case Manager supports children, youth, and foster families through individualized case management, advocacy, and service coordination to promote safety, stability, permanency, and well-being. The role calls for a compassionate, organized, adaptable, and solutions-focused professional committed to trauma-informed, strengths-based, and family-centered practice. The position develops and monitors individualized case plans, coordinates services and community resources, conducts regular home visits, maintains accurate and timely documentation, and supports placement stability. The Case Manager works collaboratively with foster parents, biological families, schools, referral agencies, community providers, and multidisciplinary treatment teams to provide individualized support that addresses each youth’s needs and promotes healing, growth, and long-term success. StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides residential and family services, foster family connections, foster care training, respite care, and support services. It also offers guidance and basic life-skills training for young adults transitioning from foster care to independent living.

Requirements

Bachelor’s degree in a human services field or nursing field.
Valid driver’s license.
Two years of experience in case management or a related discipline.
Ability to communicate verbally and in writing.

Responsibilities

Receive and respond to calls from referral sources and potential clients, identify client needs, and consult with the Director of Clinical Management about the company’s ability to meet those needs.
Complete viable referrals by conducting pre-screening assessments, preparing pre-screening reports and case proposals, and completing related pre-admission paperwork, including payment authorization and treatment-team coordination.
Oversee, direct, and supervise field staff assisting with the pre-screening process.
Access national, state, and company account information, including account names and terms of contracts or prior payer agreements, as appropriate.
Consult with third-party representatives about benefit coverage, client financial responsibility, service authorization, and reimbursement procedures; present company services, explain reimbursement options, and negotiate reimbursement levels with third-party payers.
Notify referral sources of case acceptance and provide information about the clinical team responsible for the client’s case.
Maintain working knowledge of company services and community resources, and help identify alternative community service sources when company services are not appropriate or available.
Maintain relationships with referral sources and payer case managers; seek referrals as appropriate, record call outcomes, and keep the SAR informed.
Monitor and track referral-source satisfaction and conversion ratios, and provide summary reports to management at requested intervals.
Work with up-line management to implement and maintain operational processes that comply with company policies, requirements, and regulatory mandates.
Participate in the company’s mandatory HIPAA privacy practices and Business Ethics and Compliance programs.
Participate in quarterly growth-planning meetings and activities, including discussions of staffing and recruitment needs.
Participate in special projects and perform other duties as assigned.
Develop and monitor individualized case plans, coordinate services and community resources, conduct regular home visits, maintain timely documentation, and support placement stability.
Collaborate with foster parents, biological families, schools, referral agencies, community providers, and multidisciplinary treatment teams to support youth and families.