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ServiceNow•New York, NY

About The Position

ServiceNow is hiring a Forward Deployment Engineer to work at the intersection of engineering, product, and customer success. This is a hands-on field engineering role—not sales engineering—focused on deploying, troubleshooting, and delivering product outcomes in customer environments. The engineer will work directly with customer engineering teams to implement, configure, and optimize Application Security (AppSec) solutions, helping customers reach production value and removing deployment friction. The role includes customer deployments and enablement, field troubleshooting, customer adoption, and product feedback. The engineer will support multiple customers, partner with Customer Success, and work with engineering to address issues and improve the product. The role requires 25–50% travel for on-site customer engagements. The listed base pay is $196,000–$258,550, plus equity when applicable, variable/incentive compensation, and benefits. Compensation depends on factors including qualifications, skills, competencies, and work location.

Requirements

4–8+ years of experience in software engineering, DevOps, or field engineering roles.
Strong experience with Application Security (AppSec) concepts, including SAST, DAST, APIs, and vulnerabilities.
Hands-on experience with APIs, cloud environments (AWS, GCP, or Azure), and modern architectures.
AppSec expertise and POV expertise are required.
Ability to troubleshoot complex technical issues across the stack.
Comfort working directly with developers and engineering leadership.
Willingness to travel 25–50% for on-site customer engagements.

Responsibilities

Lead hands-on deployment, configuration, and integration of AppSec solutions in customer environments.
Work with developers, engineering managers, and security teams to operationalize the platform.
Help customers progress from initial setup to advanced use cases.
Troubleshoot real-world technical issues across infrastructure, APIs, and application layers.
Identify product gaps and, when needed, fix bugs or contribute code alongside engineering.
Drive successful outcomes across multiple customers simultaneously.
Keep high-value customers engaged, productive, and expanding their usage.
Partner with Customer Success on proofs of value (POVs), onboarding, and adoption strategies.
Gather real-world usage insights and turn them into actionable product feedback.
Collaborate with engineering to improve usability, performance, and scalability.
Help make the product easier to deploy, configure, and operate.
Travel 25–50% to engage customers on-site.