Forward Deployed Engineering Team Manager
About The Position
The Forward Deployed Engineering Team Manager leads a team of Forward Deployed Engineers (FDEs) and owns delivery outcomes across a portfolio of customer accounts. The manager sets the quality bar for the team’s work and turns successful approaches into standard practices. This role offers autonomy to determine how the team operates and is accountable for its results. The manager works closely with Account Partners, Implementation Engineers, and Product, focusing on account outcomes, team member development, and the systems that support the team. The position reports to the VP of Solutions and is described as a proving ground for delivery leadership at Tennr.
Requirements
- Experience leading and developing a team of implementation, solutions, or technical delivery professionals.
- A track record of successfully delivering complex customer implementations.
- Strong technical judgment in architecture and workflow design, with the ability to guide a build without taking it over.
- Comfort inspecting work and maintaining a high quality bar, including when work appears satisfactory.
- Clear communication with customers and executives, and the ability to surface risks and trends early.
- Experience partnering with Product to turn recurring field patterns into roadmap priorities.
- A high-ownership mindset and comfort working in a fast-paced, ambiguous environment.
Nice To Haves
- Healthcare or healthcare technology experience.
Responsibilities
- Own team metrics, including time to first outcome after go-live, predictability of key delivery milestones, and adoption and health across accounts.
- Review scoping and architectures before work is built; require dry runs for high-stakes architecture reviews, demos, and UAT; and sample live customer calls to coach execution.
- Hire and develop FDEs through weekly one-on-ones, evidence-based reviews, clear 30/60/90-day ramp expectations, and documented growth plans.
- Lead escalations by diagnosing root causes, setting direction, coordinating fixes through the team, and coaching to prevent recurrence.
- Serve as a technical solutioning partner for FDEs handling difficult architecture and workflow problems.
- Act as the final scoping gate for pre-sales engagements and identify post-sale risks before contracts close.
- Communicate patterns across accounts to Product and close the loop with the team on what ships.
Benefits
- Unlimited PTO
- 100% paid employee health benefit options
- Employer-funded 401(k) match
- Competitive parental leave
- Free lunch and a pantry full of snacks
- Beautiful new office at 345 Hudson Street
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
