Forward Deployed Engineer

Healthie•New York, NY

22d•$160,000 - $220,000•Hybrid

About The Position

Healthie is seeking a Forward Deployed Engineer to join their Engineering team. This role involves solving complex customer challenges by building targeted solutions on Healthie’s extensible platform. The Forward Deployed Engineer will act as a technical partner to customers, diagnosing issues, identifying solutions, implementing them, and enhancing the platform for future solutions. Responsibilities include engaging with customers through asynchronous communication and live sessions, translating complex issues into actionable steps, and working closely with the CTO and solutions engineering team. The role requires a deep understanding of customer businesses, needs, and pain points to identify and communicate optimal solutions. Additionally, the engineer will contribute to improving systems and processes by identifying recurring issues, enhancing internal documentation and tooling, and designing scalable solutions to reduce customer friction. This position is ideal for individuals who enjoy being deeply technical, staying close to customers, and influencing how the Healthie platform operates in real-world healthcare settings. The role also emphasizes leveraging AI-powered development tools, embracing automation, and adopting modern AI-assisted engineering practices to boost velocity and quality.

Requirements

5–10+ years of experience in highly technical, customer-facing roles within a consultancy or platform-based company (Forward Deployed Engineer, Solutions Engineer, Engineering Consultant, Implementation Engineer, or Technical Support Engineer).
Comfortable acting as the technical bridge between customers and internal engineering teams.
Strong technical generalist with the ability to go deep when needed.
Strong product-sense.
Experience with APIs and zero-to-one full-stack development.
Deep pride and care in your work.
Excellent communicator who can explain complex technical concepts clearly to both technical and non-technical audiences.
Highly organized and self-directed; comfortable owning problems end-to-end in a fast-paced environment.
Motivated by working closely with customers while solving complex technical problems and improving how the platform operates in real-world environments.
U.S. work authorization is required.

Nice To Haves

Experience in healthcare technology is a plus.

Responsibilities

Act as a technical partner to customers, diagnosing complex issues, identifying the best solution, and implementing the solution.
Expand the platform to make building subsequent solutions easier.
Engage with customers through a mix of asynchronous communication and live sessions.
Translate complex issues into clear, actionable next steps and solutions.
Work closely with the CTO and solutions engineering team to ensure a great experience for complex customers.
Deeply understand a customer’s business, their needs and pain-points, and be able to identify and communicate the best way to solve them.
Improve systems and processes by identifying recurring issues.
Contribute to internal documentation and tooling improvements.
Help design scalable solutions that reduce friction for customers over time.
Actively leverage AI-powered development tools, embrace automation, and help teams adopt modern, AI-assisted engineering practices.