Forward Deployed Engineer
About The Position
The Forward Deployed Engineer will be embedded with a harness manufacturing plant and support the day-to-day operation of Cadonix’s smartBuild harness manufacturing software. The role works directly with production, engineering, and quality teams to resolve local issues, keep collaborators informed, and build relationships that support ongoing system improvements. Using hands-on AWS cloud development experience, the engineer builds and maintains scripts, integrations, and tools for site operations and serves as a liaison to the Cadonix development team for feature enhancements and change requests. The position provides on-site production support, customer engagement, requirements gathering, user acceptance testing, cloud development and tooling, defect tracking and root-cause analysis, and training and documentation. It collaborates with remote Product, Development, and QA teams across time zones and works alongside a senior Forward Deployed Engineer at the site.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering, Manufacturing Engineering, or a related field, or equivalent experience combined with education.
- 3–5 years’ experience in software development, support, or implementation.
- Understanding of production environments and shop-floor workflows.
- Experience engaging directly with customers.
- Hands-on experience building and deploying applications on AWS.
- Proficiency in Python, TypeScript/JavaScript, or C#.
- Working knowledge of SQL and relational databases, Windows and Linux environments, and web-based applications and APIs.
- Familiarity with Git, CI/CD, and infrastructure as code.
Responsibilities
- Serve as the first point of contact for smartBuild at the plant and triage, diagnose, and resolve issues involving software, configuration, data, integrations, and connected shop-floor hardware.
- Prioritize issues that affect production output.
- Work with remote Product, Development, and QA teams across time zones and share the on-site workload with a senior Forward Deployed Engineer.
- Understand plant manufacturing processes and difficulties, capture feature improvements and modification requests as clear, prioritized requirements, and review them with Cadonix Product and Development teams.
- Support on-site user acceptance testing before new features are rolled out.
- Develop and maintain AWS scripts, integrations, reports, and small tools that facilitate site operations, following development-team standards for code review, testing, and deployment.
- Report defects to the development team with reproducible steps, logs, and business impact; track issues through resolution and verify fixes on site.
- Lead root-cause analysis for recurring or high-impact problems.
- Train and support operators, supervisors, and engineers on the system.
- Maintain site-specific procedures, runbooks, and a knowledge base so common issues can be resolved quickly and consistently.
Benefits
- Medical, dental, and vision benefits
- Retirement benefits
- Paid time off
- Other benefits
- Potential eligibility for annual incentive compensation and/or long-term incentives, subject to Company plans
- Shared ownership in the company and financial rewards tied to company success
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
