Forward Deployed Engineer

Bigbear.ai•UNAVAILABLE, UNAVAILABLE

19d•Hybrid

About The Position

Ask Sage (BigBearAI Company) is the leading Generative AI platform that accelerates the work of government and commercial teams across dozens of use cases — from coding to cybersecurity to acquisition to data analysis and much more. Our FedRAMP High, DoD IL5, IL6, and Top Secret accredited platform lets teams focus on their mission while we handle the heavy lifting. We are seeking an adaptable, customer-obsessed Forward Deployed Engineer to work shoulder-to-shoulder with our strategic partners, learn their mission inside and out, and turn their toughest challenges into working solutions on the Ask Sage platform. Candidates in the DC area preferred.

Requirements

Minimum of 3 years of relevant professional experience solving problems for customers or end users; direct customer-facing experience is strongly preferred, and experience in a technical or software environment is a plus.
Comfort working with Generative AI tools and prompting, plus a security-conscious mindset; deeper technical skills, including cloud and secure development practices, can be developed on the job with support from our programming staff.
A talent for spotting creative ways to increase customer impact with Ask Sage, and the ability to explain complex ideas simply to both technical and non-technical audiences.
Strong project management and ownership; you can carry an effort from first meeting to delivered outcome and adjust as customer needs change.
Willingness to work from customer locations on an as-needed basis and to travel as required to meet customer objectives.

Nice To Haves

At least 1 year of practical, hands-on experience using Generative AI tools to automate work or build agents.
Familiarity with retrieval-augmented generation (RAG) or other approaches to connecting AI to an organization's own information.
Exposure to modern software delivery tools and practices (for example, Docker, Kubernetes, or CI/CD pipelines).
Working knowledge of government compliance frameworks such as FedRAMP, NIST AI RMF, or CMMC 2.0

Responsibilities

Build trusted relationships with customers and their leadership, learning their business processes and mission goals well enough to spot where Ask Sage can create the most value.
Serve as the customer's primary point of contact for Generative AI questions, providing hands-on support and in-depth end-user training from first idea through deployment and adoption.
Design and build Generative AI agents and plugins on the Ask Sage platform, with mentorship, pairing, and code support from our in-house developer team as you grow these skills.
Embed with customers on site as needed, guiding them from concept to production and keeping momentum when priorities shift.
Identify repetitive, time-consuming tasks in the customer's day-to-day work and turn them into automated solutions that give people their time back.
Translate customer feedback into clear, prioritized requirements and share them with our product and engineering teams so the platform keeps improving.
Follow Ask Sage's established standards for quality, security, and privacy, with our developer staff providing guidance, review, and support as you learn them.
Deliver work that is clear, reliable, and easy for others to maintain.
Stay curious about advances in Generative AI and bring fresh ideas back to your customers and to the team.
Partner with colleagues across sales, product, support, and engineering to deliver a seamless customer experience that meets and exceeds expectations.