Forward Deployed Engineer

SageOx•Seattle, WA

71d•Onsite

About The Position

SageOx is a well-funded, early-stage startup building the hivemind for human-AI teams: shared memory and collaboration tools that keep people and AI coworkers genuinely aligned and productive as one team. We're hiring our first Forward Deployed Engineer to be our builder at the customer boundary. Be SageOx's builder at the customer boundary — the first line of partnership for every team we serve. Embedded where customers live (their Slack, their office), this engineer turns friction into shipped product: educating teams, unlocking value, and building the fixes and features that customer experience demands. Customers reach daily-active use because this person exists — and the roadmap stays directly aligned to customer needs because of the feedback they synthesize.

Requirements

Software engineer who migrated toward customers, or a solutions/support/sales engineer at a dev-tool or infra startup who ships fixes themselves.
Early-startup exposure strongly preferred over big-co support orgs.
Ability to debug an integration end-to-end and ship small features (not only bug fixes) unsupervised.
Fast, pragmatic; moves independently but knows when to flag, ask for help, or request review.
Energized (not drained) by customer pings and onsite visits.
Patient teacher.
Writes clearly.
Embraces transparency.
Focused on making the team win.
Comfortable with agent workflows and AI tooling.
Genuinely travel-willing for onsite onboarding.

Nice To Haves

Bay Area-based candidates we can get to Seattle at least two weeks a month, through end of 2026.

Responsibilities

Be the first line of engagement, living where customers live, catching issues as they arrive, triaging everything, fixing some directly and escalating only what genuinely needs deeper core-engineering context with a clean repro and context.
Run onboarding in person at the customer's office, including setup, workflow design with their team, and ensuring first-value moments are witnessed and secured.
Own customer-reported items end-to-end, from bug to merged PR, and small features to shipped product, using the customer-reported queue as their backlog into the core codebase.
Design solutions and workflows with customer teams, educate users into power users, and turn recurring questions into reusable teaching materials like docs and how-tos.
Create a daily and weekly customer digest for the whole team, including issues, trends, feature friction, use-case patterns, and verbatim quotes.
Shorten time-to-value each week by producing fixes, docs, or product suggestions from each onboarding and recurring issue that make the next customer faster.