Forward Deployed Engineer
Sainapse•San Francisco, CA
•Onsite
About The Position
The role Sainapse runs inside high-stakes customer workflows. Getting from a promising use case to production requires more than configuration: someone has to understand the process, map the systems, build the integrations, prove quality, manage launch risk, and turn what was learned into a better product. As a Forward Deployed Engineer, you will own that path for strategic customers—from an agreed POC scope through hands-on delivery, evaluation, production launch, and early expansion.
Requirements
- Production software-engineering ability in Python, TypeScript, or a comparable language.
- Experience with APIs, webhooks, authentication, data mapping, retries, logging, and operational debugging.
- Customer-facing technical delivery experience—or strong evidence you can build trust while staying hands-on.
- Practical knowledge of LLM systems, retrieval, tool use, evaluation, and failure modes.
- Ability to push back when scope is unsafe, make trade-offs explicit, and still keep the deployment moving.
- U.S. citizenship required.
Nice To Haves
- Willingness to travel when being in the room materially improves the outcome.
Responsibilities
- Embed with customer operations and technical teams to understand the real workflow, not only the stated requirements.
- Translate ambiguous needs into architecture, milestones, success metrics, risks, and launch criteria.
- Build and debug integrations across helpdesks, CRMs, ERPs, APIs, identity systems, data stores, and customer infrastructure.
- Configure and extend AI workflows, retrieval, tools, guardrails, and human escalation.
- Execute agreed evaluations and operational readiness plans covering quality, observability, rollback, security, and sign-off.
- Coordinate UAT, shadow or copilot operation, and a controlled production ramp.
- Communicate clearly with frontline operators, engineering teams, executives, and internal stakeholders.
- Identify repeated customer needs and turn them into reusable code, templates, documentation, and product proposals.
- Own execution of scoped POCs, customer integrations, evaluation, deployment, UAT, and controlled production rollout.
- Help turn hands-on enterprise delivery into more repeatable software, stronger evaluation, and easier deployment.
Benefits
- Visa sponsorship is not available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
