Forward Deployed Engineer

Poetic • San Francisco, CA

3d • Onsite

About The Position

As a Forward Deployed Engineer at Poetic, you re-program entire companies. You are not measured by technical complexity nor lines of code, but by ownership of business outcomes. Agency, judgment, and customer understanding are equally if not more valuable in this role as strong software engineering ability. You will be driving a fundamental shift in how enterprises operate and how all of software is defined. You will own our most strategic customers (some of the largest companies in the world) to build and deploy automation and software that was previously impossible. These are not incremental improvements; you'll be replacing load-bearing workflows in production that previously consumed thousands of human hours. This role sits at the intersection of engineering, customer partnership, and operational excellence. You'll go deep into complex enterprise workflows, architect robust solutions using our AI-English programming language, and own deployments end-to-end — from initial discovery through global rollout. You'll build lasting relationships inside Fortune 500 organizations, understand the intricacies of their most critical processes, and deliver solutions that fundamentally change how they operate. You will be Poetic to our customers — the person who delivers previously impossible outcomes. This is a rare opportunity to re-build the largest industries in the world. And it requires someone who can do it all. This role will be the best role for you if you are excited by business and solving real problems instead of only deriving value from writing code.

Requirements

• 1+ years of experience in a software engineering role
• Strong programming skills and experience shipping production applications
• High agency with the ability to navigate ambiguity in complex enterprise environments
• A people-facing disposition — you enjoy building relationships and want to do more than just write code
• An ownership mentality and willingness to do whatever it takes to make deployments successful
• Strong communication skills to conduct discovery and convey technical concepts to diverse stakeholders

Nice To Haves

• Experience in enterprise verticals
• Previous work in customer-facing sales, business, or product management roles
• Founder experience

Responsibilities

• Write code and build production-grade processes using Poetic's primitives and platform, ensuring solutions meet customer requirements for quality and reliability
• Conduct deep process discovery with customers, breaking down complex, ambiguous workflows into precise, automatable steps
• Architect implementations that scale and work consistently across high-volume, business-critical processes
• Iterate closely with customers and cross-functional partners to drive adoption from pilot to full production
• Navigate complex enterprise organizations and communicate effectively with stakeholders from operations teams to C-suite executives
• Identify and codify repeatable deployment patterns, contributing insights back to the main platform
• Build long-term customer relationships and proactively identify new automation opportunities throughout engagements
• Grow accounts and scale deployments globally

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed