Forward Deployed Engineer

Sainapse • San Francisco, CA

48d • $120,000 - $140,000 • Onsite

About The Position

Sainapse runs inside high-stakes customer workflows. Getting from a promising use case to production requires more than configuration: someone has to understand the process, map the systems, build the integrations, prove quality, manage launch risk, and turn what was learned into a better product. As a Forward Deployed Engineer, you will own that path for strategic customers—from an agreed POC scope through hands-on delivery, evaluation, production launch, and early expansion.

Requirements

• Production software-engineering ability in Python, TypeScript, or a comparable language.
• Experience with APIs, webhooks, authentication, data mapping, retries, logging, and operational debugging.
• Customer-facing technical delivery experience—or strong evidence you can build trust while staying hands-on.
• Practical knowledge of LLM systems, retrieval, tool use, evaluation, and failure modes.
• Ability to push back when scope is unsafe, make trade-offs explicit, and still keep the deployment moving.
• Willingness to travel when being in the room materially improves the outcome.

Responsibilities

• Embed with customer operations and technical teams to understand the real workflow, not only the stated requirements.
• Translate ambiguous needs into architecture, milestones, success metrics, risks, and launch criteria.
• Build and debug integrations across helpdesks, CRMs, ERPs, APIs, identity systems, data stores, and customer infrastructure.
• Configure and extend AI workflows, retrieval, tools, guardrails, and human escalation.
• Execute agreed evaluations and operational readiness plans covering quality, observability, rollback, security, and sign-off. Coordinate UAT, shadow or copilot operation, and a controlled production ramp.
• Communicate clearly with frontline operators, engineering teams, executives, and internal stakeholders.
• Identify repeated customer needs and turn them into reusable code, templates, documentation, and product proposals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed