Forward Deployed Engineer

Rubie•New York City, NY

61d•Onsite

About The Position

Rubie helps high-growth companies migrate their customer data autonomously, enabling them to onboard customers in hours instead of weeks. The company addresses the pain of setting up ERPs, CRMs, and other systems-of-record by automating the ingestion, mapping, and cleaning of legacy data. Rubie leverages agentic infrastructure, AI-assisted transformation, and a strong bias-to-action to unblock customer-success teams. The company is experiencing rapid growth, backed by notable investors, and is seeking individuals passionate about tackling significant technical challenges and addressing real customer pain points. To support this growth, Rubie is scaling its post-sales team to ensure fast and frictionless customer onboarding, facilitate the deployment of Rubie beyond initial use cases, expand customer usage, and maintain high customer satisfaction.

Requirements

At least 1 year of software development experience. Languages are not important, but you must be comfortable writing and modifying scripts, debugging technical and data-related customer issues, reasoning about APIs and data models, and dissecting ambiguous data requirements.
Hungry & scrappy: You like hard problems, long hours, and tangible impact.
Glass‑chewer: Ambiguity and gnarly data sets energize you. You know what the mission is and that we’ll get you where you want to be.
Technical literacy: Comfortable using AI to write quick scripts, wrangle APIs, and dissecting data requirements.
Customer‑obsessed communicator: You can translate between business, ops, and engineering in real time.
High‑ownership operator: You run toward fires and stay until they’re out.
NYC‑based (or willing to relocate): You believe speed and trust compound in person.

Nice To Haves

Even better if you’ve been a software engineer in a past role.
If you’ve worn any of these hats before - onboarding engineer, implementation engineer, forward‑deployed engineer, solutions architect, or solutions engineer - you’ll ramp fast.

Responsibilities

Manage stakeholders and timelines to ensure quick adoption.
Provide technical feedback to the engineering team on potential issues or bottlenecks.
Design and build custom data migration playbooks (coding not required, but understanding of data models and comfort with data manipulation is a must).
Anticipate any new needs, expansion or challenges.
Guarantee 100% retention: You own the metric. Whatever it takes.
Dive into datasets: make sense of them, manipulate them, map them. You need to be as comfortable with unstructured data as you are with VLOOKUPs on massive datasets.
Design and execute playbooks: Use our platform to create data migration playbooks and use every tool at your disposal to unblock weird edge cases.
Operate in the field: Pair with product and engineering; jump on calls; debug live; be willing to hop on a plane when needed; communicate clearly under pressure.
Feed the roadmap: Translate frontline chaos into crisp product requirements and implementation guides for the core engineering team.
Tackle “impossible” projects: When a customer’s need looks hopeless, you volunteer first, and then deliver.
Be the primary point of contact for high-stakes customers: from non-technical ops teams living in spreadsheets to deeply technical stakeholders, often under real time pressure (live migrations, sales deadlines, post-acquisition cleanups), where data accuracy and clear communication are non-negotiable.