Forward Deployed Engineer

Cyvl • San Francisco, CA

28d • $120,000 - $195,000 • Hybrid

About The Position

As a Forward Deployed Engineer, you'll embed with our largest city and agency customers, starting in New York City, and make Cyvl indispensable to how they run. You'll configure the platform against real agency data, prototype custom outputs and integrations with AI coding tools and our API, and find the next problem we can solve for them. This is a strategic growth role that looks like an implementation role, and you'll write the playbook for how we operate in every major US city that follows. This role is based in New York City or San Francisco.

Requirements

• 5+ years in a client-facing technical role (solutions engineering, technical account management, implementation, or similar), ideally at a B2B SaaS company
• Experience managing enterprise accounts with many stakeholders, long cycles, and real organizational complexity
• Hands-on with AI coding tools (Claude Code, Cursor, or similar), enough to build working custom outputs, not just spec them
• Fluency in SaaS and API concepts, and comfort with IT conversations on SSO, integrations, and data access
• Credibility in a room with a field operations lead, a city IT team, or an agency commissioner
• Based in, or willing to relocate to, New York City or San Francisco

Nice To Haves

• Government or municipal client experience, including procurement and budget cycles
• GIS, geospatial, LiDAR, or infrastructure asset management experience
• A track record of expanding accounts, not just retaining them
• Appetite to build and lead a team as the FDE function grows

Responsibilities

• Own key city accounts: onboarding, training, and ongoing enablement across field operations, technical teams, IT, and agency leadership.
• Build and deploy solutions: configure Cyvl against agency data and workflows, and prototype custom outputs and integrations using Claude Code and Cyvl's API.
• Drive expansion: surface budget cycles, RFPs, and unmet needs, and support proposals and renewals with technical depth.
• Build durable adoption, so Cyvl never depends on one champion's memory or enthusiasm.
• Build the FDE playbook: onboarding sequences, integration patterns, expansion triggers, and ROI frameworks that scale to new cities.

Benefits

• Equity. You'll own a piece of what you're building.
• Health, dental, and vision. Cyvl covers most of the premium for you and your family.
• 401k with a real match, vested day one.
• Generous PTO & Paid Parental leave.
• Learning stipend. Spend it on whatever makes you sharper.
• Team events. Time together in Boston with a team you’ll love working with.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed