Forward Deployed Engineer

Medplum • San Francisco, CA

42d • Hybrid

About The Position

The mission of a Medplum Forward Deployed Engineer is to do whatever it takes to help Medplum's customers get the most value out of the Medplum platform, as quickly as possible. As a founding member of the Forward Deployed Engineering team, you will set the tone for the team and develop its culture and processes.

Requirements

• Excellent communication skills (written & verbal) and can clearly and effectively communicate across various channels.
• Full stack TypeScript experience and can write Medplum Bots, data migrations, and third-party integrations.
• Self-managed: You will have a lot of autonomy in how you work with customers, and you’ll need to follow up promptly, effectively manage your time, and sweat the details.
• Relationship builder who can identify technical and business leaders at each customer and become a trusted partner to their organization.
• "Win at all costs" mentality and are focused on making sure Medplum is successful at any given deployment.
• 3+ years of experience in a customer-facing technical sales, customer success, or technical consulting role.
• Based in the SF Bay Area, ready for twice-weekly in-person collaboration.

Nice To Haves

• Experience deploying developer products
• Health tech industry experience

Responsibilities

• Conduct enterprise workshops and trainings, troubleshoot customer implementations, provide technical guidance and create documentation to help customers unlock value for their patients and providers faster.
• Build relationships with customer executives and become a trusted thought partner for the C-Suite to help them plan their EHR strategy, operations, and execution.
• Gather intel, secure executive buy-in, and manage new implementation work streams to identify and implement new use cases at existing customers by educating them on the “art of the possible.”
• Write code for core healthcare workflows, such as e-prescribe, labs, health networks, billing, benefits check, etc.
• As a team member with the most direct customer contact, you’ll be the voice of our customers and integral for identifying new features and use cases for the platform.
• As the founding member of the Solutions Engineering team, you'll be starting a world-class team that serves as a critical driver of Medplum's revenue growth and market expansion.
• Help develop tools and benchmarks for how the team measures success, and constantly be seeking ways to optimize how we serve customers.

Benefits

• Open source, API-first electronic health record (EHR) platform
• Opportunity to impact the lives of patients, speed medical research, and contribute to the open source ecosystem.
• Building community, creating impactful content, and driving developer success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed