Forward Deployed Engineer - Migration

gaiia

7d•Remote

About The Position

As a Forward Deployed Engineer - Migration (FDE), you'll work closely with customers and internal teams to plan and execute data migrations onto the gaiia platform — from initial discovery through to validated data in production. You combine customer-facing solutioning with hands-on technical execution, owning the migration end-to-end.

Requirements

Experience (4-6+ years) spanning both customer-facing implementation/solutioning AND hands-on data or software engineering.
Strong SQL and TypeScript/JavaScript (Node) — fluent querying, reshaping, and debugging data in unfamiliar source schemas.
Strong command of ETL fundamentals — you treat extract → transform → load as a deliberate methodology: staging, repeatable/idempotent loads, full vs. incremental loads, and validation and reconciliation at each stage.
Track record owning technical projects with external stakeholders — managing scope, timelines, and expectations.
Experience with messy, poorly documented legacy systems and a bias toward action under ambiguity.
Familiarity with OSS/BSS, telecom, or billing/CRM data models (e.g. subscribers, services, billing accounts) — or the ability to ramp on unfamiliar domain models quickly.
Excellent communicator across technical and non-technical audiences, including clients.
Comfortable being the decision-maker on technical and customer trade-offs.
Bachelor's degree in a relevant field (e.g., Computer Science, Information Systems), or equivalent practical experience.
Ability to travel occasionally in the US to support customers during key engagements and go-lives.

Responsibilities

Conduct discovery sessions to understand customers' legacy environments — source systems, data models, and OSS/BSS layers.
Assess and design the migration approach, documenting scope, data mappings, constraints, and cutover strategy.
Help customers and internal stakeholders understand trade-offs and priorities — what's in scope, how far back to migrate history, and how data will be reconciled.
Explore unfamiliar source systems and extract data via SQL, APIs, manual exports, and backups.
Transform data into gaiia's standard format using declarative mapping files, then load, validate against target schemas, reconcile, and import.
Plan and run cutover: delta migrations, downtime considerations, and rollback — monitoring production data and resolving discrepancies after go-live.
Own the migration relationship end-to-end — discovery, solutioning, execution, and post-cutover stabilization.
Build repeatable processes and reusable assets — templates, mapping rules, playbooks — to make future migrations faster.
Act as a subject matter expert for internal teams needing context on customer data and migration considerations.
Partner with Product and Engineering to influence the migration tooling roadmap, and contribute engineering improvements yourself.