Forms & Records Analyst 1

State of Washington•Thurston County – Tumwater, WA

7d•Hybrid

About The Position

The Department of Revenue is filling a Forms & Records Analyst position on our Image Capture and Processing (ICAP) team within the Business & Financial Services division in Tumwater, WA. This position requires staff to work in the office with some options of remote work available after training. Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity.

Requirements

Highly proficient in the use of the internet, Microsoft Office Suite including Outlook, Excel, and Access, and Adobe Acrobat.
Ability to type 50 words per minute.
Ability to 10-key by touch at 10,000 keystrokes per hour.
Ability to take action to learn and grow: Curious about themselves and others, take responsibility for knowing their own strengths and weaknesses, and use their learning to make government programs and processes more efficient and effective to serve all in Washington.
Ability to take action to meet the needs of others: Flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.
Uses an equity & inclusive approach: Actively seeks to understand and appreciate the diverse backgrounds, perspectives, and experiences of colleagues, customers, and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups by actively identifying and removing inequitable barriers.
Ability to work under pressure of frequent deadlines and changing priorities in a high-volume utility setting.
Ability to maintain and process confidential information appropriately with a high level of discretion and diplomacy.

Nice To Haves

High school graduation or equivalent.
Basic accounting and English composition skills.
Proficiency in word processing, database use, spreadsheets, and electronic correspondence.
Excellent interpersonal skills in dealing with customers and staff at all levels of the organization.
Ability to complete work items with a high level of attention to detail and minimal errors.
Experience in document identification, preparation, imaging, indexing, and/or other electronic document management.
Advanced ability to communicate with supervisors and peers providing information by telephone, in written form, email or in-person.
Experience or training with OCR/ICR software, high speed scanners, Enterprise Content Management systems and retrieval of archival documents.
Knowledge of electronic records management practices for paper, film and documents including filing, indexing, and archiving using Kofax or other indexing systems.

Responsibilities

Provide accurate and time-sensitive processing of documents and other correspondence for multiple divisions across the agency.
Analyze combined with procedural guidance to ensure complex data is correctly applied.
Maintain image quality and document integrity for future retrieval through the department's ATLAS system.
Be flexible and adapt to changing priorities.
Prioritize work assignments for the most efficient use of time and resources.
Perform duties repetitive in nature.
Prepare, organize and analyze documents and correspondence into batches for imaging.
Perform basic troubleshooting for software and hardware errors and work with IT staff to resolve problems.
Attend weekly meetings with key stakeholders to ensure process success while identifying process improvement opportunities.
Perform instructed processing of documents, independently research category codes and form types for index values associated with correspondence.
Perform precise complex data entry (Validation) and entry correction (Rescans) for all program documents and correspondence.
Receive, assist, and identify proper information for public records requests.
File documents in accordance with record retention laws.
Operate computers, multiple high-speed scanners, and copiers.