Foreign Exchange Client Services Associate - Operations

U.S. Bank • Atlanta, GA

8d • Hybrid

About The Position

The Foreign Exchange (FX) Client Services Associate serves as a front-line contact for clients and internal partners seeking assistance with FX products, transactions, and service inquiries. The role supports client service, investigations, operational activities, and business communications while developing specialized knowledge of foreign exchange operations. The associate works with technology and operational teams and partners across Wealth Management, Commercial Banking, and other client support teams to provide timely resolutions and a strong client experience.

The position is based in Atlanta and requires working from a U.S. Bank location three or more days per week. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. local time.

Requirements

• High school diploma or equivalent.
• At least one year of relevant work experience.
• Strong customer service and relationship management skills.
• Excellent written and verbal communication abilities.
• Strong problem-solving and critical-thinking skills.
• Experience handling client inquiries and resolving issues.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities while delivering a high-quality client experience.
• Ability to work from a U.S. Bank location three or more days per week.

Nice To Haves

• General knowledge of international banking products and services.
• Foreign exchange or international banking experience.
• Proficiency with Microsoft Office and other business applications.

Responsibilities

• Serve as the front-line contact for FX-related inquiries, investigations, and service requests.
• Respond to questions about balances, transactions, payments, settlements, and foreign exchange activity.
• Manage and communicate FX service alerts, outages, and operational updates.
• Partner with technology and operational teams to investigate issues and coordinate resolutions.
• Support the submission and tracking of FX-related client complaints.
• Draft client-facing communications about product enhancements, service disruptions, and business updates.
• Route inquiries to appropriate specialized teams and ensure timely follow-up.
• Review and process transactions and supporting documentation accurately and efficiently.
• Follow established procedures, service standards, and regulatory requirements.
• Build relationships with internal partners across Wealth Management, Commercial Banking, and other client support teams.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and an employer-funded retirement plan.
• Paid vacation of two to five weeks depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase.
• Pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED