Foreign Exchange Client Services Associate - Operations
About The Position
The Foreign Exchange Client Services Associate is a front-line contact for clients and internal partners seeking support with foreign exchange products, transactions, and service inquiries. The role responds to questions about balances, transactions, payments, settlements, and FX activity; manages service alerts and operational updates; and partners with technology and operations teams to investigate issues and coordinate resolutions. The associate also supports client complaints, drafts client-facing communications, routes inquiries to specialized teams, and reviews and processes transactions and supporting documentation. The position requires compliance with established procedures, service standards, and regulatory requirements, while building relationships across Wealth Management, Commercial Banking, and other client support teams. The role is based in Atlanta and follows a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. local time. Employees are expected to work from a U.S. Bank location three or more days per week. The position offers exposure to foreign exchange operations and the opportunity to develop expertise in client service, investigations, operational support, and business communications.
Requirements
- High school diploma or equivalent.
- At least one year of relevant work experience.
- Strong customer service and relationship management skills.
- Excellent written and verbal communication abilities.
- Strong problem-solving and critical-thinking skills.
- Experience handling client inquiries and issue resolution.
- Proficiency with Microsoft Office and other business applications.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities while delivering a high-quality client experience.
Nice To Haves
- General knowledge of international banking products and services.
- Foreign exchange or international banking experience.
Responsibilities
- Serve as the front-line contact for FX-related inquiries, investigations, and service requests.
- Respond to questions regarding balances, transactions, payments, settlements, and foreign exchange activity.
- Manage and communicate FX service alerts, outages, and operational updates.
- Partner with technology and operational teams to investigate issues and coordinate resolutions.
- Support the submission and tracking of FX-related client complaints.
- Draft professional client-facing communications regarding product enhancements, service disruptions, and business updates.
- Route inquiries to appropriate specialized teams and ensure timely follow-up.
- Review and process transactions and supporting documentation accurately and efficiently.
- Comply with established procedures, service standards, and regulatory requirements.
- Build relationships with internal partners across Wealth Management, Commercial Banking, and other client support teams.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability insurance.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation, from two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
