Foreclosure Support Specialist

Cornerstone Home Lending•Centennial, CO

5d•Onsite

About The Position

Cornerstone Servicing is seeking an experienced Foreclosure Support Specialist! This position will monitor, and complete certain operational activities related to the foreclosure action in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for managing foreclosure operational workflow processes. These files should be managed in accordance with established work rules, goals & objectives to improve timeline and attorney performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

Requirements

High School Diploma/GED or equivalent work experience required
Strong knowledge, experience, and understanding of foreclosure legal documents
Ability to proficiently operate computer, fax machine, scanner, photocopier, typewriter, and telephone is required
Knowledge of basic computer software programs including Windows, Adobe Pro, Microsoft Word and Excel, Internet and Microsoft Outlook.
Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.
Excellent oral communication skills.
Excellent attention to detail
Ability to multi-task and consistently meet multiple deadlines.
Ability to work in a team environment
Ability to use good judgment
Strong customer-service orientation
While performing the duties of this job, the employee is frequently required to sit for extended periods of time.
Must be dependable with in office attendance required

Nice To Haves

Minimum 2+ Years Mortgage Servicing Experience Preferred
Minimum 3+ Years Foreclosure Experience Preferred
GSE and Government Experience Preferred
LPS Desktop Solution Experience Preferred

Responsibilities

Manages all administrative tasks associated with the legal process of foreclosure pursuant to Cornerstone’s and/or investor, insurer and state guidelines.
Services mortgage accounts to ensure the foreclosure is processed in compliance with all state and federal laws, while maintaining compliance with Investor, Insurer, Agency, and Company guidelines.
Monitors delinquent files and ensures applicable files are breached by the required milestone(s).
Monitors delinquent files and ensures the foreclosure referral review is completed by the required milestone(s).
Monitors pre-foreclosure review timelines on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, and any other party involved with the pre-foreclosure.
Ensures all eligible delinquent loans are referred to foreclosure, preparing the foreclosure recommendation package by the required milestone(s).
Coordinates delivery and receipt of any copies or original documents needed by counsel.
Prepares financial figures as needed by counsel. This includes but it not limited to judgment figures, foreclosure bids, reinstatement quotes, and pay off quotes.
Prepares a pre-sale checklist to ensure the upcoming sale has been scheduled in compliance with guidelines.
Manages reports geared to drive workflow.
Manages exception reporting used as key controls for minimizing risk.
Follows departmental and business policies with strict adherence.
Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners.
Performs related duties as assigned by manager.
Reviews foreclosure documents for accuracy and executes in terms of company policies and procedures.
Audits documents and deeds to be executed and sign off figures for judicial foreclosures.
Works all task, processes, events, issues, re-projections and holds within their required deadlines.
Coordinates with other departments to minimize losses and mitigate risk.
Identifies quality compliance issues as they arise and provides the appropriate feedback to management.
Understands and manages the different legal processes to foreclose in our various states.
Understands mortgage loan servicing and the default, foreclosure, bankruptcy and loss mitigation processes.
Ensures the effective and timely delivery of outgoing mail, deliveries, and other required mailings.
Executes, ships, and tracks foreclosure, bankruptcy, and other default documents.
Reviews title reports and recorded documents for accuracy.
Proofreads legal documents as required.