Foreclosure Prevention Counselor

Action for Boston Community Development•Boston, MA

About The Position

The Foreclosure Prevention Counselor assists with the implementation and coordination of MFSC’s Foreclosure Prevention Program. The counselor responds to foreclosure assistance inquiries, conducts homeowner intake and assessment, provides counseling, develops resolution strategies, and helps ensure program goals, objectives, and outcomes comply with requirements. The role also organizes outreach and marketing efforts to reach potential clients.

Requirements

High school diploma or equivalent required.
Three to five years of related experience required.
Proven understanding of the foreclosure prevention field.
Previous participation in housing counseling and/or foreclosure prevention trainings required.
Ability to work evenings and weekends and attend overnight out-of-state trainings, seminars, and workshops as necessary.
Highly motivated and enthusiastic, with the ability to manage substantial tracking, follow-up, and updating.
Excellent organizational, written, and oral communication skills.
Ability to work efficiently and effectively with minimal supervision.

Nice To Haves

Bachelor’s degree in Business, Human Services, or a related field.
Experience in credit counseling and management, marketing, and effectively planning and conducting workshops and seminars.
Bilingual ability in Haitian Creole or Spanish.

Responsibilities

Serve as the primary resource for MFSC’s Foreclosure Prevention Program.
Conduct homeowner intake interviews, collect documents, and assess homeowners’ financial situations.
Enter, track, and update homeowner information in the funder’s database on a day-to-day basis.
Provide credit counseling and credit management to clients.
Counsel homeowners on credible, realistic resolution strategies and develop action plans.
Work with lending institutions to negotiate homeowners’ desired workout arrangements.
Gather documents for workout packages, send them to lenders, follow up on submitted packages, and update homeowners.
Provide referral services to support homeownership and retention by maintaining an up-to-date list of referral resources.
Build relationships with lenders, servicers, real estate agents, attorneys, and mortgage insurance companies.
Coordinate outreach activities, including sending letters and flyers and planning workshops, seminars, and trainings for homeowners.
Work with community, civic, and religious groups to identify clients who may need services.
Market the Foreclosure Prevention Program.
Complete reporting, invoicing, performance, and compliance activities required by the funder’s contract.
Perform other related duties as required.