Engagement and Education Manager

Booker T Washington Community Service Center•San Francisco, CA

1d•$85,000 - $95,000•Onsite

About The Position

Booker T. Washington Community Service Center (BTWCSC) seeks an experienced, operations-focused Food to Freedom Engagement and Education Manager to advance the community’s access to healthy, culturally appropriate, sustainably produced food. The manager will help build a self-sustaining community food supply, strengthen nutritional well-being in District 5, coordinate food justice learning across BTW programs, develop educational partnerships and outreach, and co-lead a team delivering culturally affirming services. The manager will operationalize BTWCSC’s food justice vision across its program areas, deepen participant engagement and knowledge of Black-led and Black-fed food systems, and support outcomes in good food access, healthy eating, and active living. Under the direction of the Associate Director of Community Resiliency Program, the manager will promote equitable food access and distribution in the Fillmore/Western Addition and wider San Francisco community, applying food-safety, health, nutrition, and participant-centered practices. The role coordinates and collaborates with staff and activities across all BTW food programs. This is a full-time, exempt, in-person position in San Francisco, California. The schedule is Monday through Friday, generally 9:00 a.m. to 6:00 p.m., with some nights and weekends and additional hours as program activities require. The anticipated start date is December 2026. The annual salary range is $85,000 to $95,000, with a full benefits package.

Requirements

At least 3 years of experience in food, agricultural production, restaurant, grocery retail, or hospitality work in a fast-paced setting; operations or management experience preferred.
High school diploma or equivalent required.
At least 2 years of demonstrated experience leading, coaching, and collaborating with a team.
At least 2 years of direct food justice and food systems experience through teaching, organizing, garden education, or other educational activities.
Experience managing program and/or food budgets, monitoring expenditures, and ensuring fiscal responsibility and sustainability using spreadsheets or related databases with regular reporting.
Experience with sustainable, farm-direct food sourcing based on seasonality and locality.
Knowledge of lean inventory principles and practices, including COGS, FIFO, and establishing par levels.
Knowledge of food and nutrition inequities, the social and cultural needs of underserved communities, and the historical and contemporary impacts of racism and structural inequities.
Ability to communicate effectively and professionally with staff, clients, volunteers, community stakeholders, funders, and government agencies.
Professionalism, socioemotional intelligence, and integrity.
Excellent verbal, writing, and comprehension skills.
Strong project management skills and ability to plan, implement, and execute.
Ability to build and maintain working relationships with producers, farmers, coworkers, and volunteers across diverse settings and challenges.
Ability to manage staff and contribute to strategic hiring decisions.
Strong organizational and systems planning and implementation skills.
Interpersonal skills, flexibility, listening, negotiation, and collaboration with varied stakeholders.
Proactive, organized, independent, motivated, and detail-oriented approach to management.
Ability to work independently and creatively and strategically address complex challenges and opportunities.
Positive attitude, compassion, and a strong team-oriented work ethic; flexibility and adaptability to change.
Google Suite and MS Excel proficiency.
Current California driver’s license, current auto insurance, and clean driving record.
Current CPR and First Aid certificate.
ServSafe certification and California Food Handler card required within 30 days after hire; BTWCSC provides paid on-site training and certification.
Clearance for Child Mandated Reporting, which may be completed upon hire.
Ability to pass a full background check and Live Scan.
Ability to move 50 pounds safely and perform repetitive lifting, bending, standing, pushing, pulling, twisting, squatting, and reaching.
Ability to work in wet and cold environments and in freezing, refrigerated, and hot conditions.

Nice To Haves

College degree in culinary sciences, food systems, sustainability, nutrition, environmental science, public health, community development, social work, or equivalent experience.
Direct service and/or client management experience.
Experience providing racially and culturally responsive services and programs for diverse populations.
Lived experience with Black/African-American communities and/or communities of color and/or navigating housing insecurity and/or the justice system.
Experience managing and/or implementing inventory management systems.

Responsibilities

Model strong leadership and excellent internal and external client service for the Food to Freedom team.
Provide cross-trained functional support to the Food Operations team and coordinate with the Food Operations Manager to support overall program success.
Supervise and coach Engagement and Education Coordinators, Food Justice Liaisons, seasonal specialists, and volunteers using the organization’s servant leadership philosophy.
Facilitate clear and timely communication between leadership and frontline staff, and manage volunteers.
Manage administrative processes and documentation for client intakes, participant applications, and eligibility assessments for internal and external food programs.
Contribute to staffing, organizational structure, and operational design decisions to improve program effectiveness and impact.
Launch community grocery sites based on community needs and strategic opportunities, including formalizing agreements with schools, property managers, and other governing entities.
Coordinate with the Food Operations Manager to establish and hand off operational requirements and logistics for grocery sites and meal delivery.
Plan and execute targeted outreach to expand participation at existing program sites; collaborate on event planning when needed.
Regularly assess and manage participation rates across internal and external program sites with the Food to Freedom Operations Manager.
Develop a streamlined participant feedback process that supports grant reporting, program improvement, and participant engagement.
Manage timely and accurate participant intake, application, eligibility, acceptance, and handoff processes for enrollment and service delivery.
Provide regular food justice education for staff and participants through events and embedded program features, in collaboration with the Communications and Event Manager.
Ensure grant compliance, budget management, and reporting in coordination with organizational leadership and the Finance Team.
Support signature holidays, events, and other food programs, including November and December holidays, Black History Month, and Juneteenth.
Oversee customer service and hospitality practices and resolve participant concerns promptly and professionally.
Align existing BTW programs with food justice principles and educational components, working with program teams and partners on activities for youth and seniors.
Develop and integrate educational materials such as recipe cards, nutrition signage, inserts, labels, fact sheets, and cookbooks into food distribution programs.
Ensure recipes, menus, grocery lists, meals, sourcing, events, and celebratory meals reflect a Black cultural diasporic lens.
Build and maintain sustainable relationships with agency partners, community-based nonprofits, local farmers, and farmer cooperatives.
Promote good-food partnership practices, including relationship building, farm-to-plate growing practices, educational visits, and healthy, culturally relevant grocery, pantry, and meal development.
Collaborate with the Food to Freedom Operations Manager to expand culturally affirming sourcing from local BIPOC, women, and other marginalized farmers and producers.
Manage and support coordinators and liaisons in accurate and timely collection, entry, and reporting of outreach and engagement data.
Analyze quantitative and qualitative data to inform program decisions, service expansion, engagement models, and farm and produce partnerships.
Collaborate with BTW data teams to develop dashboards and reports for internal leadership.
Manage evaluations measuring the effects of food distribution on family stability, health, and food security.
Share responsibility with the Food Operations Manager for meeting budget and grant requirements, with a focus on participant outreach and engagement.

Benefits

100% employer-covered health, dental, and vision benefits.
Paid time off, including 15 days of paid vacation, holidays, and Center breaks or closures.
Workers’ compensation.
Employee assistance program.
Monthly wellness benefit after 90 days.
Access to daily chef-cooked meals and snacks.
Commuter benefits.
Life and disability insurance.
401(k) with employer contribution.
Professional development opportunities, including conferences, seminars, webinars, and training.