Food Supervisor

gategroup • Schiller Park, IL

5d

About The Position

The Food Supervisor is responsible for supervising employees and ensuring that security, safety, food specifications, product quality, sanitation, HACCP, and FDA regulations are followed. The position also manages labor and food cost controls in accordance with company specifications and supports the performance of the unit.

The supervisor maintains company policies and procedures and airline customer specification books, monitors production standards and compliance, manages inventory and requisitions, and completes required logs and reports. The role coordinates workflow, staffing, scheduling, training, employee performance, and corrective action, while working with management, maintenance, HR, and other support functions. The position is full-time, exempt, and has no travel requirement. It reports directly to the Manager, Ops, M&P.

Requirements

• High school diploma or GED.
• At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent related experience, is preferred.
• Strong and effective leadership skills and the ability to manage a staff of 30 or more hourly employees.
• Ability to train others.
• Ability to provide positive and negative employee feedback on a daily basis.
• Excellent time-management skills and ability to handle multiple tasks while maintaining focus on priorities.
• Strong organizational, analytical, communication, and leadership skills.
• Ability to make operational changes to improve the work environment and unit performance.
• Basic computer skills and working knowledge of Microsoft Office products.
• Ability to obtain ServSafe Certification.
• Ability to communicate clearly and effectively in speaking and writing, listen attentively, and ensure communication is understood.
• Full-time availability.

Nice To Haves

• Associate degree.
• Current or previous labor relations experience.
• ServSafe Certification.
• Bilingual ability in English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish.

Responsibilities

• Ensure quality production standards are maintained for all accounts.
• Maintain company policies and procedures and airline customer specification books, serving as a knowledgeable resource on applicable policies.
• Control food costs and other controllable costs.
• Work with management staff to improve unit performance.
• Prepare required management reports, including attendance, HACCP, and labor reports.
• Ensure safety, quality, customer specification, regulatory, and company-policy compliance.
• Ensure specifications, airline diagrams, and other standards are accurate and conform to airline specifications.
• Ensure products are coded according to Gate Gourmet procedures.
• Conduct inventory of Gate Gourmet products and customer materials to ensure proper usage and minimize waste.
• Complete storeroom requisitions to maintain adequate supplies.
• Maintain daily temperature logs and other required logs and reports.
• Coordinate with maintenance staff on scheduled preventive maintenance and promptly report maintenance and repair issues.
• Conduct performance evaluations, coach and counsel employees, prepare corrective actions, and liaise with HR and other support functions.
• Balance workflow by dividing responsibilities among employees on each shift.
• Determine whether employees should be called in to cover staffing needs, including absences, leave, and changes in volume.
• Determine staffing needs by shift in conjunction with department leaders.
• Ensure compliance with the company Wage & Hour policy, including rest and meal breaks and required processes.
• Train and monitor employees on proper work procedures to maximize productivity while minimizing labor and food expenses.
• Monitor daily manpower planning and schedule employees.
• Support employee retention and reduce employee turnover.
• Prepare corrective actions and coach and counsel employees in accordance with applicable union or collective bargaining agreements.
• Ensure employees in the chain of command are assigned to the correct cost centers and job titles.
• Verify that union-represented employees’ pay rates are correct based on wage scales and seniority.
• Ensure employees complete required company training, including ServSafe.

Benefits

• Paid time off.
• 401(k) with company match.
• Company-sponsored life insurance.
• Medical, dental, and vision plans.
• Voluntary short-term and long-term disability insurance.
• Voluntary life, accident, and hospital plans.
• Employee Assistance Program.
• Employee discounts.
• Free hot, healthy meals for unit operations roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED