Food Services Supervisor

Mass General Brigham•Boston, MA

4d•Onsite

About The Position

The Food Services Supervisor supervises and coordinates the daily activities of retail cafeteria personnel involved in office administration, customer service, and front-of-house operations. The role coordinates cashiering processes, monitors food display sections, and functionally supervises employees to support a smooth and efficient retail cafeteria operation. Cooking and food preparation are not required. The supervisor manages cash reconciliation, supplies and inventory, schedules and station assignments, food display standards, employee onboarding and training, customer concerns, compliance, opening and closing procedures, and coordination with vendors for non-food supplies. The position is onsite at The Brigham and Women's Hospital, Inc., at 75 Francis Street, with a day shift and 40 scheduled hours per week.

Requirements

High school diploma or equivalent.
Food service experience: 2–3 years preferred, or supervisory experience: 1–2 years preferred.
Knowledge of supplies, equipment, and/or services ordering and inventory control.
Ability to resolve customer complaints and concerns.
Ability to monitor and/or maintain quality control standards.
Ability to plan work schedules, assign duties, and provide or arrange training.
Records maintenance skills.
Ability to supervise and train assigned staff.
Ability to lead and train staff and/or students.
Knowledge of organizational structure, workflow, and operating procedures.
Ability to read, understand, follow, and enforce safety procedures.
Knowledge of maintenance and care of culinary facilities, equipment, supplies, and materials.

Responsibilities

Balance cash registers, reconcile daily retail sales, and prepare bank deposits accurately.
Monitor, inventory, and order office supplies.
Create product labels for cafe items to maintain proper pricing and accurate merchandising.
Monitor and inspect retail cafeteria sections to ensure staff conduct regular temperature checks and maintain food safety standards.
Prepare employee work schedules and assign personnel to stations according to daily production and service demands.
Inspect food displays and stations to ensure items meet standards for presentation, temperature, and portioning.
Estimate daily and weekly food and supply requirements, coordinate inventory needs, and maintain department records, compliance logs, and office files.
Monitor and oversee the presentation and replenishment of hot and cold dishes for retail cafeteria service.
Provide on-the-job training and onboarding for new hires on customer service standards, POS operations, and cafe procedures.
Address customer inquiries, feedback, and complaints promptly and professionally.
Monitor employee performance, ensure compliance with hospital and department policies, and escalate HR or disciplinary matters to management when necessary.
Conduct opening or closing procedures, including securing cash drawers, locking facilities, and verifying equipment is turned off or properly set.
Coordinate with external vendors or delivery personnel for non-food supplies, verify invoices, and cross-check delivered items against purchase orders.