Food Services Leader - Front of House Catering (Full-Time)

Toledo Zoo • Toledo, OH

13d

About The Position

The Toledo Zoo & Aquarium is seeking a Food Services Leader for Front of House Catering. This role oversees event execution across the zoo grounds, uses event orders (BEOs), supervises food preparation, trains and directs staff on event days, and provides excellent customer service. The position also supports various food service areas and helps ensure smooth operations through inventory management, training, and equipment maintenance. It works with vendors, customers, and zoo staff and follows Toledo Zoo policies and OSHA regulations.

The position reports to the Senior Food Services Manager – Catering. It is non-exempt under the Fair Labor Standards Act and eligible for overtime pay for hours worked over 40 in a workweek. The role requires a flexible schedule, including night and weekend hours.

Requirements

• Three to five years of experience in food services management, or an equivalent combination of education, training, and experience providing the required skills, knowledge, and abilities.
• Required certification in food service sanitation.
• Must be at least 21 years of age.
• Must have a flexible schedule and be able to work nights and weekends.
• Must have a valid driver's license and be insurable by the fleet insurance carrier.
• Must comply with the Toledo Zoo's drug-free workplace policy, including its marijuana prohibition.

Nice To Haves

• Previous catering experience is preferred.
• A degree in Food Service, Business, or a related field is preferred.

Responsibilities

• Oversee the execution of events across the zoo grounds.
• Use event orders (BEOs) to support event operations.
• Supervise food preparation.
• Train and direct staff on event days.
• Provide excellent customer service.
• Supervise personnel.
• Maintain safety and sanitation.
• Handle cash.
• Support various food service areas.
• Assist with inventory management, training, and equipment maintenance.
• Collaborate with vendors, customers, and zoo staff.
• Adhere to Toledo Zoo policies and OSHA regulations.

Benefits

• Eligible employees have voluntary access to PNC EarnedIt, powered by DailyPay, allowing access to a portion of earned wages before payday, including pay for hours worked that same day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed