Food Services Host/Hostess Hospital
About The Position
The Host/Hostess communicates with patients, staff, and hospital guests to support accurate, timely patient meal trays, retail guest service, and stocking of patient nourishment units. The role also involves preparing cold food items, sanitation activities, and cashiering in the hospital cafeteria. The position follows hospital policies and procedures designed to promote patient safety and reduce health care-related injuries. The Host/Hostess follows the Guest Service Training manual and supports the Food & Nutrition Service department and clinical teams in delivering excellent service and a positive food and dining experience. Responsibilities include assisting with patient tray assembly and delivery, cold food preparation, stocking and rotating food, supporting room-service requests in accordance with diet orders, and providing retail food service and cashiering.
Requirements
- Allergen Awareness Certification: Virginia State ANSI-approved Allergen Awareness certificate program within 180 days (Required).
- Food Handlers Card: Virginia State ANSI-approved Food Handlers certificate program within 30 days (Required).
Nice To Haves
- High School Diploma or GED (Preferred).
- One year of restaurant or hospital waiter/waitress experience (Preferred).
Responsibilities
- Follow standard service protocols in the Guest Service Training manual and support excellent service for patients, guests, and team members.
- Assist in the food tray make-up area by starting, assembling, checking, and loading completed patient food trays.
- Deliver patient trays to bedsides and/or nursing units within established time limits, using two patient identifiers and following infection-control safety guidelines.
- Prepare and assemble cold foods and handcrafted specialty coffee and teas.
- Put away and rotate stock using FIFO, ensuring stock is not left out or kept beyond its expiration date.
- Use Room Service software to assist patients with telephone callbacks or personal visits, adhere to diet orders, and receive food requests by phone or fax.
- Operate the POS cash register, take payments, make change, and provide timely, accurate customer service in retail operations.
- Serve customers in the retail area, respond promptly to their needs, and demonstrate proper food presentation, portion control, and plating techniques.
- Use time effectively and assist coworkers during periods of heavy workload.
- Help maintain food costs by accurately recording patient meal orders and tray deliveries.
- Perform sanitation activities and cashiering in the hospital cafeteria.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
