Food Services Assistant

American Addiction Centers • Winston-Salem, NC

1d • $19 - $28 • Onsite

About The Position

The Food Services Assistant position at Wake Forest Baptist Medical Center, within the Food and Nutrition Department, is a full-time role responsible for ensuring the quality and compliance of food products, meeting productivity schedules, managing costs and waste, and maintaining equipment and supplies. The role also focuses on contributing to positive patient and customer satisfaction, adhering to strict sanitation standards (aiming for a 97% or better sanitation rating and a double gold rating from NSF), and following all workplace safety and sanitation rules. The assistant is expected to complete required training, participate in performance improvement initiatives, and work collaboratively as a team player. Key duties include delivering and serving food trays, interacting courteously with patients, visitors, and staff, resolving concerns, and adhering to hospital and departmental policies. A strong commitment to customer service and interpersonal relationship building is essential.

Requirements

• High school enrollment, diploma, or GED equivalent.
• Must be literate in English and able to follow instructions.
• Ability to adjust to the needs of the department.
• Desire to achieve high customer service standards.
• Must be comfortable entering patient rooms and interacting with them.
• Ability to work weekends and holidays.
• Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff.

Nice To Haves

• Food service or customer service experience preferred.

Responsibilities

• Monitors quality of product at stations, ensures recipe compliance, and adherence to departmental guidelines.
• Ensures that productivity, delivery, and serving line start time schedules are met.
• Minimizes product waste and controls cost. Follows portion control guidelines and manages food and supplies.
• Oversees that all equipment and supplies are properly utilized, maintained, and handled to avoid breakage. Performs utility and dish room functions efficiently. Properly cleans items for use in department.
• Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
• Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.
• Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
• Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
• Participates in departments performance improvement initiatives. Works as a team player and ensures that duties are performed accurately and efficiently. Provides support to other Food and Nutrition Services departments as requested by management.
• Delivers, serves, and retrieves food trays in a safe, efficient, sanitary, as well as courteous manner, following proper protocol. Follows fire code and regulatory standards.
• Demonstrates responsibility by interacting with patients, visitors, and staff as deemed appropriate. Resolves issues or concerns, provides assistance as deemed necessary.
• Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED