Food Services Assistant - RR

University of Waterloo•Waterloo, ON

10h•Onsite

About The Position

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. This posting is for an existing vacancy. 2 roles available These positions work 33 weeks per year (35 hours per week) Normally from September to April. The internal posting deadline for this position is Thursday, June 25 at 11:59PM. This position is contingent on funding.

Requirements

Minimum 3-5 years experience in food service retail operations.
Experience leading others.
Experience with point of sale equipment and cash handling.
Ability to work in a fast paced, customer oriented environment.
Interpersonal, organization and communication skills.
Ability to remain calm and polite at all times, be able to multi-task and show initiative.

Nice To Haves

G driver’s license would be an asset

Responsibilities

Perform a wide variety of duties in a moderately directed manner supporting the preparation and service of innovative, fresh, and great tasting food in various outlets while delivering a superior customer experience with personalized, friendly, and knowledgeable service.
Food and beverage preparing, assembly and serving in accordance with strict guidelines and recipes.
Monitor other staff on portion control.
Review menu and anticipate product needed.
Determine food rotation and unit set up.
Monitor and record product waste.
Change menu in the event of shortages or when substitutions are needed.
Merchandising and display set-up.
Ensure food is visually pleasing.
Maintain stock replenishment.
Submit orders by phone using guidelines.
Counting and recording inventory.
Respond to immediate customer needs.
Meet service standards, use “making it right” protocol as necessary.
Respond to and assist other staff in handling difficult customer concerns.
Processing general transactions.
Loading cards with funds.
Process refunds and voids.
Troubleshooting general POS issues.
Safe combination holder.
Balancing safe daily.
Opening and closing units, and as such, hold unit keys.
Oversight of break coverage with casual or support staff.
Ordering/replenishing/transferring product during the shift.
Coach, train and assign work to others.
Provide problem resolution as needed.
General cleaning and sanitizing.
Report equipment issues to Supervisor.
Complete or delegate preventative maintenance cleaning.
Troubleshooting equipment issues to be addressed and delegate work, or report serious repair issues to Supervisor.
Assist with health & safety inspections, initiating corrective action as needed or report to Group Leader/Supervisor.
Monitor others to ensure H&S is practiced.
Complete Food Safety certification training.