Food Service Worker Supervisor

Veterans Health Administration • Salem, VA

19d • Onsite

About The Position

The position is located in the Nutrition and Food Service Department in Salem, Virginia. The incumbent serves as the primary shift supervisor, overseeing all food service activities and coordinating Food Service Workers across the Food Service Section. The supervisor carries out responsibilities under general instructions, standard procedures, and established policies, ensuring work is completed to schedule and meets defined quality and quantity standards.

The role includes supervising food production and service, addressing floor-level food service issues, receiving and inspecting deliveries, requisitioning supplies, maintaining inventories, and conducting quality assurance and sanitation reviews. The supervisor also provides employee guidance and training, evaluates performance, manages attendance and assignments, and supports correct food selection for patient trays, including modified diets. Patient tray delivery and retrieval requires interaction with members of the multidisciplinary team.

The work is full-time, scheduled from 5:00 a.m. to 1:30 p.m., including weekends and holidays. The job involves heavy work such as scrubbing large cooking utensils, pushing heavy carts and trucks, using ladders and powered cleaning equipment, and frequently lifting or moving objects weighing up to 40 pounds. Work takes place in kitchen areas that may be hot, humid, noisy, and slippery, with exposure to hot liquids, sharp blades, hot surfaces, and temperature changes in refrigeration and freezer units.

Requirements

• Demonstrated training or experience of sufficient scope and quality to perform the work; no specific length of training or experience is required.
• Provide detailed descriptions of relevant duties and responsibilities on the resume.
• Meet the screen-out element: ability to lead or supervise.
• Knowledge or ability in the job elements: dexterity and safety; interpreting instructions and specifications; leading or supervising; materials; technical practices; using and maintaining tools and equipment; and work practices.
• U.S. citizenship is required.
• Must be able to complete a background/suitability investigation.
• Selective Service registration is required for males born after December 31, 1959.
• Selected applicants must complete the online onboarding process.
• Annual seasonal influenza vaccination is required for covered Health Care Personnel, unless an exemption for medical or religious reasons is granted; mask use is required when an exemption is granted.

Responsibilities

• Supervise food production and service, including food preparation, nourishment, and tray delivery and retrieval.
• Take corrective action to address food service problems on the floors.
• Receive and inspect deliveries and requisition supplies needed in food service areas.
• Prepare performance ratings and competencies for directly supervised employees.
• Discuss work performance and problems with employees, monitor tardiness and attendance, provide guidance, and adjust assignments as needed.
• Ensure employees complete assigned tasks and explain work requirements to meet food service schedules.
• Establish priorities for daily operations during emergencies and define required quality and quantity standards.
• Provide individual and group instruction as a member of the in-service training team.
• Guide lower-grade employees in assembling patient trays and selecting foods for modified diets.
• Maintain inventories of food service supplies and equipment.
• Conduct quality assurance monitoring and sanitation reviews.
• Supervise delivery and retrieval of patient trays and interact with members of the multidisciplinary team.
• Perform other related duties as assigned.

Benefits

• Federal employee benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.
• VA may grant credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, if requested and approved before appointment; this is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed