Food Service Worker II

Mass General Brigham•Boston, MA

5d•Onsite

About The Position

Works under general supervision of a Food Service Supervisor and follows established procedures and job flows. Assembles trays for patients. Cleans assigned area & equipment after meal service. Delivers food to patient floors. Delivers trays directly to patients. Works in the truck room and dish room area. Checks in daily food and non- food items for tray line and stores them in a sanitary manner. Obtains and stocks all items necessary to operate tray line from other areas of the department. Ensures that tray line operations run in an efficient manner. Work assigned station on tray line / POD – hot server, builder, checker. Prepare and deliver patient food trays. Works in truck room and dish room area; organizes dirty dishes, trays, etc. to be placed in dish machine; unloads dish machine, and transports clean dishes to tray line area. Cleans, sanitizes, dries patient food trucks. Prepares workstation along tray line / POD. Assembles utensils, proper containers and plates in appropriate quantity for meal service. Alert appropriate personnel within area if additional products or supplies are needed. Alert appropriate personnel to issues such as incorrect temperature, poor appearance of food, unacceptable quality of any kind as far as the food is concerned. Breaks down and restocks all workstations when meal service is complete. Washes assigned area of tray line / POD. Stocks all refrigerators, check temperatures of all refrigerators. Report any problems w/equipment or refrigeration to supervisor. May be assigned to breakdown and clean POD refrigerators, tables and condiment containers. Will be assigned to clean and polish stainless steel, reach in coolers and freezers. Delivers food trucks to patient floors as assigned. Assures all food trucks are placed in their gallies and secured. Picks up food tray trucks from patient floors after each meal period. Delivers outpatient/inpatient breakfasts, lunches & dinners (boxes or meals) to Emergency Department, Blood Bank, APS, Ellison 2, etc…as needed. Pick- up and Store supplies from the DSC. Rotates all stock according to First In First Out (FIFO) procedures. Sweep and mop tray line area and hallway. Remove all accumulated trash to refuse area. Remove empty milk and bread creates to the DSC. Answer telephone calls and report all need to the supervisor. Handles food, supplies and equipment in a manner that meets federal state, local and The Joint Commission regulations. Must be customer service oriented and meet all guidelines of patient rights and patient confidentiality. Other duties may be assigned as business and staffing needs change. Must be able to read, speak, write and understand English. Must be able to follow basic oral and written directions.

Requirements

Must be able to read, speak, write and understand English.
Must be able to follow basic oral and written directions.
Food service experience 2-3 years required.
Ability to follow routine verbal and written instructions.
Ability to read and write.
Ability to understand and follow safety procedures.
Ability to safely use cleaning equipment and supplies.
Ability to lift and manipulate heavy objects.
Knowledge of food service lines set-up and temperature requirements.
Skill in cooking and preparing a variety of foods.
Knowledge of food preparation and presentation methods, techniques, and quality standards.
Must be dependable – no excessive absenteeism/lateness - per department policy.
Understands and follows Safety and Sanitation procedures.

Nice To Haves

Prior experience in a food service setting preferred.
Able to communicate with a diverse patient and employee base.

Responsibilities

Assembles trays for patients.
Cleans assigned area & equipment after meal service.
Delivers food to patient floors.
Delivers trays directly to patients.
Works in the truck room and dish room area.
Checks in daily food and non- food items for tray line and stores them in a sanitary manner.
Obtains and stocks all items necessary to operate tray line from other areas of the department.
Ensures that tray line operations run in an efficient manner.
Works assigned station on tray line / POD – hot server, builder, checker.
Prepares and delivers patient food trays.
Organizes dirty dishes, trays, etc. to be placed in dish machine; unloads dish machine, and transports clean dishes to tray line area.
Cleans, sanitizes, dries patient food trucks.
Prepares workstation along tray line / POD.
Assembles utensils, proper containers and plates in appropriate quantity for meal service.
Alerts appropriate personnel within area if additional products or supplies are needed.
Alerts appropriate personnel to issues such as incorrect temperature, poor appearance of food, unacceptable quality of any kind as far as the food is concerned.
Breaks down and restocks all workstations when meal service is complete.
Washes assigned area of tray line / POD.
Stocks all refrigerators, checks temperatures of all refrigerators.
Reports any problems with equipment or refrigeration to supervisor.
May be assigned to breakdown and clean POD refrigerators, tables and condiment containers.
Assigned to clean and polish stainless steel, reach in coolers and freezers.
Delivers food trucks to patient floors as assigned.
Ensures all food trucks are placed in their gallies and secured.
Picks up food tray trucks from patient floors after each meal period.
Delivers outpatient/inpatient breakfasts, lunches & dinners (boxes or meals) to Emergency Department, Blood Bank, APS, Ellison 2, etc…as needed.
Picks up and stores supplies from the DSC.
Rotates all stock according to First In First Out (FIFO) procedures.
Sweeps and mops tray line area and hallway.
Removes all accumulated trash to refuse area.
Removes empty milk and bread crates to the DSC.
Answers telephone calls and reports all needs to the supervisor.
Handles food, supplies and equipment in a manner that meets federal state, local and The Joint Commission regulations.
Must be customer service oriented and meet all guidelines of patient rights and patient confidentiality.
Other duties may be assigned as business and staffing needs change.